• Replies 7 replies
  • Subscribers 415 subscribers
  • Views 100 views
  • Users 0 members are here
Related

Advising Front of House of wheelchair/special needs patrons

Mellita Ilich
$organization

Hi everyone

We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

Any tips/feedback would be greatly appreciated.

Kind Regards

Mellita

Parents
  • Former Member
    Former Member $organization
    When we have to remove an extra chair to accommodate a wheelchair (some remove on sleds of two or three).  We kill the extra seats as "wheelchair kills" and then we send a Hold Code report of any wheelchair kills on the day of the show so we have that and the CSIs together.  We have had a few instances where the CSI would be entered on the original package day, but wasn't exchanged into the new perf when the tickets were exchanged so we decided to do both.

    On Sep 19, 2011, at 9:38 PM, "Heather Kraft" <bounce-heatherlaidlawkraft3507@tessituranetwork.com> wrote:

    We have a custom report that combines the previous two methods - it looks for CSIs, price types and seat types. After much fiddling this seems to be the most foolproof (although never 100%) way to cover all the bases!

    HTH,
    Heather
    Seattle Rep

    From: Mellita Ilich <bounce-mellitailich4844@tessituranetwork.com>
    Sent: 9/19/2011 7:28:13 PM

    Hi everyone

    We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

    Any tips/feedback would be greatly appreciated.

    Kind Regards

    Mellita




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • Former Member
    Former Member $organization
    When we have to remove an extra chair to accommodate a wheelchair (some remove on sleds of two or three).  We kill the extra seats as "wheelchair kills" and then we send a Hold Code report of any wheelchair kills on the day of the show so we have that and the CSIs together.  We have had a few instances where the CSI would be entered on the original package day, but wasn't exchanged into the new perf when the tickets were exchanged so we decided to do both.

    On Sep 19, 2011, at 9:38 PM, "Heather Kraft" <bounce-heatherlaidlawkraft3507@tessituranetwork.com> wrote:

    We have a custom report that combines the previous two methods - it looks for CSIs, price types and seat types. After much fiddling this seems to be the most foolproof (although never 100%) way to cover all the bases!

    HTH,
    Heather
    Seattle Rep

    From: Mellita Ilich <bounce-mellitailich4844@tessituranetwork.com>
    Sent: 9/19/2011 7:28:13 PM

    Hi everyone

    We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

    Any tips/feedback would be greatly appreciated.

    Kind Regards

    Mellita




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Children