Advising Front of House of wheelchair/special needs patrons

Thank you to everyone for your feedback. We have some great ideas to begin exploring with.

Kind Regards

Mellita

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Heather Kraft
Sent: Tuesday, 20 September 2011 11:38 AM
To: Mellita Ilich
Subject: Re: [Tessitura Customer Service Forum] Advising Front of House of wheelchair/special needs patrons

We have a custom report that combines the previous two methods - it looks for CSIs, price types and seat types. After much fiddling this seems to be the most foolproof (although never 100%) way to cover all the bases!

HTH,
Heather
Seattle Rep

Hi everyone

We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

Any tips/feedback would be greatly appreciated.

Kind Regards

Mellita

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Thank you to everyone for your feedback. We have some great ideas to begin exploring with.

Kind Regards

Mellita

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Heather Kraft
Sent: Tuesday, 20 September 2011 11:38 AM
To: Mellita Ilich
Subject: Re: [Tessitura Customer Service Forum] Advising Front of House of wheelchair/special needs patrons

We have a custom report that combines the previous two methods - it looks for CSIs, price types and seat types. After much fiddling this seems to be the most foolproof (although never 100%) way to cover all the bases!

HTH,
Heather
Seattle Rep

Hi everyone

We are looking at improving the way we advise our Front of House team of when our wheelchair and special needs patrons are attending performances. I've read the presententations from the 2008 Tessitura conference and they were very helpful. I am wondering how other companies are informing their FOH teams and other departments.

Any tips/feedback would be greatly appreciated.

Kind Regards

Mellita

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!