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exhanges in origional or new order?

Suzie Davidson
$organization

Hi All,

I was wondering if most organizations process exchanges in the original order or in a new order? If you use a new order, do you use an Exchange MOS?

Thanks for your feedback!

Suzie Davidson

UMS

  • $organization

    We always so exchanges in a new order, utilizing the Exchange MOS.  It makes things easier to track.

     

    Jessica Damrow Sherman

    Assistant Ticket Office Manager

    The Performing Arts Center

    Purchase College

    735 Anderson Hill Road

    Purchase, NY 10577

    914.251.6214

    jessica.damrow@purchase.edu

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Suzie Davidson
    Sent: Thursday, August 11, 2011 10:57 AM
    To: Damrow, Jessica
    Subject: [Tessitura Ticketing Forum] exhanges in origional or new order?

     

    Hi All,

    I was wondering if most organizations process exchanges in the original order or in a new order? If you use a new order, do you use an Exchange MOS?

    Thanks for your feedback!

    Suzie Davidson

    UMS




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    Hi Suzie-

     

    We process exchanges in a new order using box office as MOS & select EXCHANGE in category.

     

     

     

    Lisa Pinter

    Director of Audience Services

    McCarter Theatre Center

    91 University Place

    Princeton, NJ  08540

    (609) 258-0580

    Visit our website at www.mccarter.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Suzie Davidson
    Sent: Thursday, August 11, 2011 10:57 AM
    To: Lisa Pinter
    Subject: [Tessitura Ticketing Forum] exhanges in origional or new order?

     

    Hi All,

    I was wondering if most organizations process exchanges in the original order or in a new order? If you use a new order, do you use an Exchange MOS?

    Thanks for your feedback!

    Suzie Davidson

    UMS




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Sorry – we always DO exchangesJ  Is it Friday yet?

     

    Jessica Damrow Sherman

    Assistant Ticket Office Manager

    The Performing Arts Center

    Purchase College

    735 Anderson Hill Road

    Purchase, NY 10577

    914.251.6214

    jessica.damrow@purchase.edu

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jessica Damrow
    Sent: Thursday, August 11, 2011 11:02 AM
    To: Damrow, Jessica
    Subject: RE: [Tessitura Ticketing Forum] exhanges in origional or new order?

     

    We always so exchanges in a new order, utilizing the Exchange MOS.  It makes things easier to track.

     

    Jessica Damrow Sherman

    Assistant Ticket Office Manager

    The Performing Arts Center

    Purchase College

    735 Anderson Hill Road

    Purchase, NY 10577

    914.251.6214

    jessica.damrow@purchase.edu

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Suzie Davidson
    Sent: Thursday, August 11, 2011 10:57 AM
    To: Damrow, Jessica
    Subject: [Tessitura Ticketing Forum] exhanges in origional or new order?

     

    Hi All,

    I was wondering if most organizations process exchanges in the original order or in a new order? If you use a new order, do you use an Exchange MOS?

    Thanks for your feedback!

    Suzie Davidson

    UMS




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    We (with a few exceptions) do exchanges in the original order.

  • $organization

    We do exchanges in a separate order, with an Exchange MOS – definitely easier to track that way.

     

    Christy

    Seattle Rep

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amanda Freeman
    Sent: Thursday, August 11, 2011 9:02 AM
    To: Christy Carlson
    Subject: Re: [Tessitura Ticketing Forum] exhanges in origional or new order?

     

    We (with a few exceptions) do exchanges in the original order.

    From: Suzie Davidson <bounce-suziedavidson6809@tessituranetwork.com>
    Sent: 8/11/2011 9:53:45 AM

    Hi All,

    I was wondering if most organizations process exchanges in the original order or in a new order? If you use a new order, do you use an Exchange MOS?

    Thanks for your feedback!

    Suzie Davidson

    UMS




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Mark Steel (Past Staff Member)

    We do a combination.  If someone needs to change dates at the time they order a subscription we do it in the original order.  If they need to change a date after that we do the exchange in a different order with the Exchange MOS.

  • $organization

    We have done exchanges in a new order in an Exchange MOS.  However, we are exploring dynamic and variable pricing which is changing the way we do things.

    We do Subscriptions in the original order so that our subscribers pay the same rate for the entire year.  The order date will keep the price the same as long as all exchanges are done in that original order.  Keeping the exchange in the same order makes subscribers immune to any price increases or decreases.

    We do single ticket exchanges in a new order, making them responsible for any price changes that occured between the time the ordered and the time they exchanged. 

    Doing exchanges this way allows us to change prices by layering price maps instead of making a million price types. 

     Patrick Desgrange

    Ticket System Administrator

    Cincinnati Playhouse in the Park

    Patrick.desgrange@cincyplay.com

    Phone: (513) 345-2242

    Fax: (513) 345-2276