Gift Tokens

Hi Simon,

We do something slightly different, and more like how we’d process a Tess gift cert.  We have a payment method of ‘Tokens’, and if a customer wanted £25 worth, the sales advisor would create an order, go straight to the money bag and insert -£25 Tokens, and then insert a +£25 with customer’s payment method.  Works great for us (but like Grae said, lots of different ways to do it!)

Cheers,

Kathleen

Kathleen Smith

Sales Manager

Northamptonshire Arts Management Trust

On behalf of Royal & Derngate, Northampton and The Core at Corby Cube

Hello Simon,

The way we've set up Theatre Tokens at the Young Vic is to have them as a 'performance' with the individual token values as price types.  This isn't the only way that you could process them and it isn't necessarily the best, but it's useful for processing the tokens and printing any related credit card receipts.

There has been some talk about various ways of processing non-performance sales on here recently which you may find helpful (http://www.tessituranetwork.com/COMMUNITY/forums/p/4724/15511.aspx#15511)

Give me a shout if I can be of any more help.

Grae

Young Vic Theatre

We sell a gift token that is valid in all London Theatres.

It's a physical book of tokens that are torn out and sold separately (£5, £10, £20).

I need to find a way of putting these sales through Tessitura, as we don't have a separate credit card machine. All credit card income needs to go through the box office system. I'm aware that Tessitura has its own system of credit / gift token but I need to keep this separate from that as most of the token sales are not redeemed here and if we choose in future to sell a "Greenwich Theatre" token I don't want the two to get confused.

I'm thinking that it could go through campaigns. So I'd set up a fund called "SOLT Tokens" and put all payments through that. Is that the best solution? Can I print a receipt for it that way? Is there a better way to put merchandise /  non ticketing items through the system?

Any advice welcome

Simon, Greenwich Theatre

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Hi Simon

We’re a pretty new consortium up here in Nottingham using Tessitura. We have set up an event called ‘Theatre Tokens’ and have price types set up the same as the denominations as the tokens.

This has its own GL code so reporting is easy and fits into a non-ticket based season and campaign, so doesn’t interfere with total calculations of income by real performances. It does mean that we also can have the sales factored into each financial year by having this dummy event on 31 March.

Hope that’s helpful

Best wishes

Richard

Richard Surgay

Customer Relations Manager

Nottingham Playhouse

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Simon Francis
Sent: 27 June 2011 18:03
To: Richard Surgay
Subject: [Tessitura Ticketing Forum] Gift Tokens

We sell a gift token that is valid in all London Theatres.

It's a physical book of tokens that are torn out and sold separately (£5, £10, £20).

I need to find a way of putting these sales through Tessitura, as we don't have a separate credit card machine. All credit card income needs to go through the box office system. I'm aware that Tessitura has its own system of credit / gift token but I need to keep this separate from that as most of the token sales are not redeemed here and if we choose in future to sell a "Greenwich Theatre" token I don't want the two to get confused.

I'm thinking that it could go through campaigns. So I'd set up a fund called "SOLT Tokens" and put all payments through that. Is that the best solution? Can I print a receipt for it that way? Is there a better way to put merchandise /  non ticketing items through the system?

Any advice welcome

Simon, Greenwich Theatre

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!