We sell a gift token that is valid in all London Theatres.
It's a physical book of tokens that are torn out and sold separately (£5, £10, £20).
I need to find a way of putting these sales through Tessitura, as we don't have a separate credit card machine. All credit card income needs to go through the box office system. I'm aware that Tessitura has its own system of credit / gift token but I need to keep this separate from that as most of the token sales are not redeemed here and if we choose in future to sell a "Greenwich Theatre" token I don't want the two to get confused.
I'm thinking that it could go through campaigns. So I'd set up a fund called "SOLT Tokens" and put all payments through that. Is that the best solution? Can I print a receipt for it that way? Is there a better way to put merchandise / non ticketing items through the system?
Any advice welcome
Simon, Greenwich Theatre
Hello Simon,
The way we've set up Theatre Tokens at the Young Vic is to have them as a 'performance' with the individual token values as price types. This isn't the only way that you could process them and it isn't necessarily the best, but it's useful for processing the tokens and printing any related credit card receipts.
There has been some talk about various ways of processing non-performance sales on here recently which you may find helpful (http://www.tessituranetwork.com/COMMUNITY/forums/p/4724/15511.aspx#15511)
Give me a shout if I can be of any more help.
Grae
Young Vic Theatre