We sell a gift token that is valid in all London Theatres.
It's a physical book of tokens that are torn out and sold separately (£5, £10, £20).
I need to find a way of putting these sales through Tessitura, as we don't have a separate credit card machine. All credit card income needs to go through the box office system. I'm aware that Tessitura has its own system of credit / gift token but I need to keep this separate from that as most of the token sales are not redeemed here and if we choose in future to sell a "Greenwich Theatre" token I don't want the two to get confused.
I'm thinking that it could go through campaigns. So I'd set up a fund called "SOLT Tokens" and put all payments through that. Is that the best solution? Can I print a receipt for it that way? Is there a better way to put merchandise / non ticketing items through the system?
Any advice welcome
Simon, Greenwich Theatre
When you say gift tokens, do you mean like gift certificates? You can have more than one gift certificate payment method. So you could have one gl account for gift certificates for your organization only associated with one gift certificate payment method. Then have another gl account and separate payment method for the other type that could be redeemed anywhere. You could also print something on whatever physical thing you give the patron, so in theory if they're being redeemed in person the staff member would know which to use.
Or if the items in the physical book already have unique numbers on them, you could build dummy perfs for each one, or possibly even one dummy house, and label the "seats" for each token by the numbers they already have? Then to redeem it just exchange the dummy seats. That way you could track each individual token. Would that work?