Gift Tokens

Hi Simon

We’re a pretty new consortium up here in Nottingham using Tessitura. We have set up an event called ‘Theatre Tokens’ and have price types set up the same as the denominations as the tokens.

This has its own GL code so reporting is easy and fits into a non-ticket based season and campaign, so doesn’t interfere with total calculations of income by real performances. It does mean that we also can have the sales factored into each financial year by having this dummy event on 31 March.

Hope that’s helpful

Best wishes

Richard

Richard Surgay

Customer Relations Manager

Nottingham Playhouse

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Simon Francis
Sent: 27 June 2011 18:03
To: Richard Surgay
Subject: [Tessitura Ticketing Forum] Gift Tokens

We sell a gift token that is valid in all London Theatres.

It's a physical book of tokens that are torn out and sold separately (£5, £10, £20).

I need to find a way of putting these sales through Tessitura, as we don't have a separate credit card machine. All credit card income needs to go through the box office system. I'm aware that Tessitura has its own system of credit / gift token but I need to keep this separate from that as most of the token sales are not redeemed here and if we choose in future to sell a "Greenwich Theatre" token I don't want the two to get confused.

I'm thinking that it could go through campaigns. So I'd set up a fund called "SOLT Tokens" and put all payments through that. Is that the best solution? Can I print a receipt for it that way? Is there a better way to put merchandise /  non ticketing items through the system?

Any advice welcome

Simon, Greenwich Theatre

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