Ok! Here we go again on promo codes!
I have a GA show going on in Nov. in our studio. We are doing an offer for $25 seats with promo code "newtimes1".
When I go online to check it, both price types are showing up on the web and you can purchase the discounted ticket without the code.
What have I missed?!
Thank you!
Richard
The promo code must be associated with a source in TR_WEB_SOURCE_NO.
You must then add an offer to the Web mode of sale, and for the offer select the $25 price type and the source you associated with the promo code.
If you have done all of that, and the price type is showing up before you enter the promo code, check the start date on your offer. If it is in the future the offer is not yet active, so it is not yet locking the price type. The offer start date should be right now, even if you aren’t going to start offering the price until tomorrow. That assures the price type is locked until you tell people the code.
Another thing to check. Is your $25 price type associated with more than one web mode of sale? If so, is your trial web order getting shifted to the MOS that doesn’t have the offer set up?
If none of that helps you sort it out, you should probably open a help ticket.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Thanks Kevin,
I moved the offer to the “Internet” mode of sale and it seems to be working correctly now, although reporting wise it’s not going to show up on the Mail Response Report with this source code.
I have a “web promotion” mode of sale and this was the only “offer/promo” for this show online, but it does work now!
While I have your attention, how do I keep more than one offer showing up at the same time?
I believe there was a mention of multiple modes of sale if you have multiple offers?
I tried to setup a new mode of sale but it wouldn’t show up.
I checked system tables and it was there, I also made sure that it was available online in security, but still nothing.
Is that the way to go when you have multiple offers going on with the same show(multiple MOS)?
I did try to find help with source materials, but must not have been looking in the right place!
Thank you for your help!!
RAD
Richard Dotson, Jr
Box Office Manager
Miami City Ballet
Phone: 305.929.7000 Ext. 1300
Fax: 305.929.7012
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan Sent: Thursday, October 21, 2010 10:34 AM To: Richard Dotson, Jr. Subject: RE: [Tessitura Ticketing Forum] Promo Codes
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Hi Richard,
You can have multiple different offers active for the same mode of sale on the same performance. If each offer is linked to a different source then the only one that will be active is the one that corresponds to the promo code/source the constituent enters. If you want to use few different sources to track access to a particular price, that’s fine. You can have multiple different offers on the same performance for the same price type but all linked to different sources.
If you are using offers, you should not need to change the MOS. Changing the MOS to provide access to discounts was the old way of doing things before offers existed (which was many versions ago). Now that offers do exist, MOS changes should generally be reserved for presales (early access to a product not a price) and automatic access to pricing based on ranking (i.e. a subscriber logs in, his rank value triggers a MOS change, and now he can access subscriber discount pricing).
To trigger a MOS shift based on a promo code, you have to make an entry in TR_WEB_SOURCE_NO, enter the source, select the promotional MOS, and enter the promo code. The MOS wont’ happen until you enter the promo code. So it sounds like you had two modes of sale, Web and Promo Web. Both had access to the $25 price. You put the offer on Promo Web. When you went to the website you were in Web which had free access to $25. If you had entered the promo code it would have changed the MOS (assuming you had set up the MOS change correctly) and then unlocked the offer at the same time, which would have been kind of redundant. If you are using a MOS change you probably don’t need to also use an offer. If you do want to use an MOS change, don’t associate the discounted price type with the regular Web MOS.
Regarding the Mail Response Report, if you use the source for a transaction, the source will be listed on the report. If you use the MOS parameter, which is optional, you just need to select the regular Web MOS instead of your promotional one.
You cannot have the same promo code associated with different source codes and have it work online. When you enter a promo code, the system looks up which source code is associated with that promo code and then uses that source code for the order. If there are multiple sources associated with a promo code it would have no way of knowing which of those sources to use and it will just pick one (I think the lowest ID number).
Senior Technical Writer & Consultant
+1 888 643 5778 x 329