Ok! Here we go again on promo codes!
I have a GA show going on in Nov. in our studio. We are doing an offer for $25 seats with promo code "newtimes1".
When I go online to check it, both price types are showing up on the web and you can purchase the discounted ticket without the code.
What have I missed?!
Thank you!
Richard
Thanks Kevin,
I moved the offer to the “Internet” mode of sale and it seems to be working correctly now, although reporting wise it’s not going to show up on the Mail Response Report with this source code.
I have a “web promotion” mode of sale and this was the only “offer/promo” for this show online, but it does work now!
While I have your attention, how do I keep more than one offer showing up at the same time?
I believe there was a mention of multiple modes of sale if you have multiple offers?
I tried to setup a new mode of sale but it wouldn’t show up.
I checked system tables and it was there, I also made sure that it was available online in security, but still nothing.
Is that the way to go when you have multiple offers going on with the same show(multiple MOS)?
I did try to find help with source materials, but must not have been looking in the right place!
Thank you for your help!!
RAD
Richard Dotson, Jr
Box Office Manager
Miami City Ballet
Phone: 305.929.7000 Ext. 1300
Fax: 305.929.7012
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan Sent: Thursday, October 21, 2010 10:34 AM To: Richard Dotson, Jr. Subject: RE: [Tessitura Ticketing Forum] Promo Codes
The promo code must be associated with a source in TR_WEB_SOURCE_NO.
You must then add an offer to the Web mode of sale, and for the offer select the $25 price type and the source you associated with the promo code.
If you have done all of that, and the price type is showing up before you enter the promo code, check the start date on your offer. If it is in the future the offer is not yet active, so it is not yet locking the price type. The offer start date should be right now, even if you aren’t going to start offering the price until tomorrow. That assures the price type is locked until you tell people the code.
Another thing to check. Is your $25 price type associated with more than one web mode of sale? If so, is your trial web order getting shifted to the MOS that doesn’t have the offer set up?
If none of that helps you sort it out, you should probably open a help ticket.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
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