Ok! Here we go again on promo codes!
I have a GA show going on in Nov. in our studio. We are doing an offer for $25 seats with promo code "newtimes1".
When I go online to check it, both price types are showing up on the web and you can purchase the discounted ticket without the code.
What have I missed?!
Thank you!
Richard
The promo code must be associated with a source in TR_WEB_SOURCE_NO.
You must then add an offer to the Web mode of sale, and for the offer select the $25 price type and the source you associated with the promo code.
If you have done all of that, and the price type is showing up before you enter the promo code, check the start date on your offer. If it is in the future the offer is not yet active, so it is not yet locking the price type. The offer start date should be right now, even if you aren’t going to start offering the price until tomorrow. That assures the price type is locked until you tell people the code.
Another thing to check. Is your $25 price type associated with more than one web mode of sale? If so, is your trial web order getting shifted to the MOS that doesn’t have the offer set up?
If none of that helps you sort it out, you should probably open a help ticket.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com