We have a a promotion for a "Family Four Pack" for one of our current shows. It uses Pricing Rules AND a Promotion Code.
While this particular discount is a percentage I see that you DO have the option to toggle the switch to be a dollar amount instead.
For our case we used the following in the pricing rule:
Doing this, coupled with creating the promotion code for us allowed us to hide this pricing rule behind our promotional source code. We've also gone a step further to make sure that our source codes are mapped to certain modes of sale for on line use. It's a bit of a set up, but for us it works.
Hi, Does anyone have a pricing rule that reduces an order by a certain dollar amount, when a source code is entered? I don't seem to be able to get that to work for me.This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Thank you! I will give it a go.
Lynn
Lynn McLaughlin |Head of Ticketing
T: (02) 8215 4604 | F: (02) 8215 4660
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From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Skypp Cabanas Sent: Thursday, 6 April 2017 3:50 AM To: Lynn McLaughlin Subject: Re: [Tessitura Ticketing Forum] Pricing Rule - discount off order
From: Lynn McLaughlin <bounce-lynnmclaughlin7783@tessituranetwork.com> Sent: 4/4/2017 11:52:08 PM
Hi, Does anyone have a pricing rule that reduces an order by a certain dollar amount, when a source code is entered? I don't seem to be able to get that to work for me.
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Looks like this is for a price type discount, we needed an order discount unfortunately.
I don’t think $$ off an order can happen, it seems.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lynn McLaughlin Sent: Thursday, 6 April 2017 9:43 AM To: Lynn McLaughlin Subject: RE: [Tessitura Ticketing Forum] Pricing Rule - discount off order
Thank you! This really helped us in Detroit and wanted to share our work-around we came up with based on your post, but for a slightly different scenario.
SCENARIO- We had a promo code going out to patrons for discounted tickets, but we wanted to limit the overall number of redemptions on this offer.
PROBLEM- Promo code can give the discount to only those who have the code, but can't limit overall. Pricing rules can limit overall, but don't work w/promo codes.
SOLUTION- Extra, hidden price type that gets changed by a rule
We set up the promo code "SUMMER17" on the concert, shared the word w/our patrons, and associated this with Price Type "Deal."
We set up another promo code "SUMMER17FAKE" w/the same concert and price, did not share it patrons, and associated it w/ Price Type "Web Offer." This keeps "Web Offer" active online, but hidden to all.
Next we set up the pricing rule that changes the price type and has a limit. When a patron buys a ticket to this show, with price type "Deal" (only available via promo code SUMMER17)... then the pricing rule will change it to price type "Web Offer" and we have a limit on how many "Web Offer" tickets can be given out.
A little clunky, but it works.
If anyone has a more streamlined version of connecting promo codes & pricing rules- please share! Would love to know about!
-Molly & Sharon @ DSO
Hi Molly,
I wanted to clear up some possible misunderstandings I’m seeing in this thread. Promo codes (sources) do work with Pricing Rules; that’s what the Appeal and Source fields on a pricing rule are for. When an line item source is set to a qualifying source for the rule, the rule will be applied (assuming any other criteria for the rule are also met).
The key nuance here is that the rules evaluate the LINE ITEM source. When you add a line item to an order, the line item source defaults to the order source. If there is no order source when the line item is added, the line item source is left blank, then when you set the order source later any line items with blank sources are set to the same source. When a line item already has a source set, changes to the order source do not override the current line item source (this is intentional to allow for the ability to use multiple sources in an order, i.e. coupon stacking). On the web, orders are never in a state where they don’t have a source; they start out with the default web source. When a promo code is entered, the order source is updated to the corresponding source. Line items added AFTER the promo code was entered will have the promo code source, but line items added BEFORE the promo code is entered will not be updated, they will continue using default web source (or whatever source was the order source when they were added if you are doing actual coupon stacking in an order).
The key takeaway from all of that is that promo codes (sources) do work together on the web, as long as you add the promo code before adding the product.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Yes, we only use source codes/promo codes with pricing rules for our discounts and it works great for us!
Hey Kevin -
I don't know how TNEW works, as we have a custom site, but here is what I understand:
So, is there some customization in the TNEW that fixes this?
I actually want to A/B Test both methods to see if there is a huge difference on sales completion on the same offer (and if they drop out before carting when using pricing rules), but I have been reluctant to. Theoretically, you could put in writing on the promotion/advertisement, but as we all know people don't read, many of these are small website ads, and it is hard enough getting them to understand they need to put the promo code in FIRST rather than at checkout - so using pricing rules would have to have even more disclaimers on the ad. If you had a 30 second radio spot it would take up the whole time.
Just interested is all in how TNEW works, no need to rush on an answer - I know your plate is full.
Oh yes, Grant, we definitely do link embedding all the time. We also already use a constituency based pricing rule for a discount at a certain level of membership; but patrons still have to be logged in to even show that message about the discount appearing at check out. For us, we don’t force log in until after carting, and by the time the item goes in the cart, people are already nervous about seeing the discount.
From: Grant Offermann [mailto:bounce-grantoffermann2464@tessituranetwork.com] Sent: Tuesday, June 27, 2017 7:11 PM To: forums-ticketing@tessituranetwork.com Subject: [Tessitura Ticketing Forum] Re: [Tessitura Ticketing Forum] Pricing Rule - discount off order
Update from Tessitura Network
Grant Offermann
Hey Jennifer,
One thing you can do is embed a promo code in a deep link. That way when you send out an email blast, the promo code can be automatically applied when the get to your TNEW site. We haven't used it much yet, but I've seen some other organizations use it a lot. Also, we are planning on switching to using Pricing Rules only for our member discounts on TNEW starting at the end of the year and one of the things we have talked about was being clear on messaging that the "member discount will appear at checkout"
http://www.tessituranetwork.com/tn_express_web_user_guide/content/topics/building_links_to_your_site.htm
Grant Offermann Minnesota History Center Museum 345 Kellogg Blvd W Saint Paul, MN 55102 651-259-3018
On Mon, Jun 26, 2017 at 1:21 PM, Jennifer Buzzell <bounce-jenniferbuzzell1921@tessituranetwork.com> wrote:
Hey Kevin - I don't know how TNEW works, as we have a custom site, but here is what I understand: Promo codes work with pricing rules to change the price, just as they did previously. (They also allow for some creative offers) Both require the user to put in the promo code BEFORE putting tickets in their cart. (Unless someone has customized their website to work otherwise) From there, the difference has been, on our website, that when you use a: Promo Code with the first/original method, the patrons would actually SEE the new price of the tickets as they were choosing seats or General admission tickets - so they would know they were getting the offer. On our website we have it programmed to dummy proof it by having them see the promo - ex: Promo 10% off or promo $10 off etc With pricing rules, the customer does not see the reduced price until AFTER they have placed the items in the cart. From a customer psychology point of view, this is a really big differece, and one of the reasons we have stuck with the former method for simple special pricing offers. We noticed people were reluctant to put the tickets in their cart if they could not see that they were getting the discount they were offered in whatever advertising method they saw. (We have used pricing rules in combination with promo codes for many things the old promo code couldn't handle, like buy 2 get 1 free or get a free drink with your ticket etc). So, is there some customization in the TNEW that fixes this? I actually want to A/B Test both methods to see if there is a huge difference on sales completion on the same offer (and if they drop out before carting when using pricing rules), but I have been reluctant to. Theoretically, you could put in writing on the promotion/advertisement, but as we all know people don't read, many of these are small website ads, and it is hard enough getting them to understand they need to put the promo code in FIRST rather than at checkout - so using pricing rules would have to have even more disclaimers on the ad. If you had a 30 second radio spot it would take up the whole time. Just interested is all in how TNEW works, no need to rush on an answer - I know your plate is full. From: Kevin Sheehan <bounce-kevinsheehan4372@tessituranetwork.com> Sent: 6/23/2017 10:16:19 PM Hi Molly, I wanted to clear up some possible misunderstandings I’m seeing in this thread. Promo codes (sources) do work with Pricing Rules; that’s what the Appeal and Source fields on a pricing rule are for. When an line item source is set to a qualifying source for the rule, the rule will be applied (assuming any other criteria for the rule are also met). The key nuance here is that the rules evaluate the LINE ITEM source. When you add a line item to an order, the line item source defaults to the order source. If there is no order source when the line item is added, the line item source is left blank, then when you set the order source later any line items with blank sources are set to the same source. When a line item already has a source set, changes to the order source do not override the current line item source (this is intentional to allow for the ability to use multiple sources in an order, i.e. coupon stacking). On the web, orders are never in a state where they don’t have a source; they start out with the default web source. When a promo code is entered, the order source is updated to the corresponding source. Line items added AFTER the promo code was entered will have the promo code source, but line items added BEFORE the promo code is entered will not be updated, they will continue using default web source (or whatever source was the order source when they were added if you are doing actual coupon stacking in an order). The key takeaway from all of that is that promo codes (sources) do work together on the web, as long as you add the promo code before adding the product. Kevin Sheehan Senior Technical Writer & Consultant Tessitura Network +1 888 643 5778 x 329 ksheehan@tessituranetwork.com -- View this message online at http://www.tessituranetwork.com/Community/forums/p/18083/55778.aspx#55778 or reply to this message -- This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Kevin Sheehan <bounce-kevinsheehan4372@tessituranetwork.com> Sent: 6/23/2017 10:16:19 PM
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