Hi Molly,
I wanted to clear up some possible misunderstandings I’m seeing in this thread. Promo codes (sources) do work with Pricing Rules; that’s what the Appeal and Source fields on a pricing rule are for. When an line item source is set to a qualifying source for the rule, the rule will be applied (assuming any other criteria for the rule are also met).
The key nuance here is that the rules evaluate the LINE ITEM source. When you add a line item to an order, the line item source defaults to the order source. If there is no order source when the line item is added, the line item source is left blank, then when you set the order source later any line items with blank sources are set to the same source. When a line item already has a source set, changes to the order source do not override the current line item source (this is intentional to allow for the ability to use multiple sources in an order, i.e. coupon stacking). On the web, orders are never in a state where they don’t have a source; they start out with the default web source. When a promo code is entered, the order source is updated to the corresponding source. Line items added AFTER the promo code was entered will have the promo code source, but line items added BEFORE the promo code is entered will not be updated, they will continue using default web source (or whatever source was the order source when they were added if you are doing actual coupon stacking in an order).
The key takeaway from all of that is that promo codes (sources) do work together on the web, as long as you add the promo code before adding the product.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Yes, we only use source codes/promo codes with pricing rules for our discounts and it works great for us!