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Pricing Rule - discount off order

Lynn McLaughlin
$organization
Hi, Does anyone have a pricing rule that reduces an order by a certain dollar amount, when a source code is entered? I don't seem to be able to get that to work for me.
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  • $organization

    Hi Molly,

     

    I wanted to clear up some possible misunderstandings I’m seeing in this thread. Promo codes (sources) do work with Pricing Rules; that’s what the Appeal and Source fields on a pricing rule are for. When an line item source is set to a qualifying source for the rule, the rule will be applied (assuming any other criteria for the rule are also met).

     

    The key nuance here is that the rules evaluate the LINE ITEM source. When you add a line item to an order, the line item source defaults to the order source. If there is no order source when the line item is added, the line item source is left blank, then when you set the order source later any line items with blank sources are set to the same source. When a line item already has a source set, changes to the order source do not override the current line item source (this is intentional to allow for the ability to use multiple sources in an order, i.e. coupon stacking). On the web, orders are never in a state where they don’t have a source; they start out with the default web source. When a promo code is entered, the order source is updated to the corresponding source. Line items added AFTER the promo code was entered will have the promo code source, but line items added BEFORE the promo code is entered will not be updated, they will continue using default web source (or whatever source was the order source when they were added if you are doing actual coupon stacking in an order).

     

    The key takeaway from all of that is that promo codes (sources) do work together on the web, as long as you add the promo code before adding the product.

     

    Kevin Sheehan

    Senior Technical Writer & Consultant

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

Reply
  • $organization

    Hi Molly,

     

    I wanted to clear up some possible misunderstandings I’m seeing in this thread. Promo codes (sources) do work with Pricing Rules; that’s what the Appeal and Source fields on a pricing rule are for. When an line item source is set to a qualifying source for the rule, the rule will be applied (assuming any other criteria for the rule are also met).

     

    The key nuance here is that the rules evaluate the LINE ITEM source. When you add a line item to an order, the line item source defaults to the order source. If there is no order source when the line item is added, the line item source is left blank, then when you set the order source later any line items with blank sources are set to the same source. When a line item already has a source set, changes to the order source do not override the current line item source (this is intentional to allow for the ability to use multiple sources in an order, i.e. coupon stacking). On the web, orders are never in a state where they don’t have a source; they start out with the default web source. When a promo code is entered, the order source is updated to the corresponding source. Line items added AFTER the promo code was entered will have the promo code source, but line items added BEFORE the promo code is entered will not be updated, they will continue using default web source (or whatever source was the order source when they were added if you are doing actual coupon stacking in an order).

     

    The key takeaway from all of that is that promo codes (sources) do work together on the web, as long as you add the promo code before adding the product.

     

    Kevin Sheehan

    Senior Technical Writer & Consultant

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

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  • $organization in reply to Kevin Sheehan

    Yes, we only use source codes/promo codes with pricing rules for our discounts and it works great for us!

  • $organization in reply to Kevin Sheehan

    Hey Kevin - 

    I don't know how TNEW works, as we have a custom site, but here is what I understand:

    • Promo codes work with pricing rules to change the price, just as they did previously. (They also allow for some creative offers)
    • Both require the user to put in the promo code BEFORE putting tickets in their cart. (Unless someone has customized their website to work otherwise)
    • From there, the difference has been, on our website, that when you use a:
      • Promo Code with the first/original method, the patrons would actually SEE the new price of the tickets as they were choosing seats or General admission tickets - so they would know they were getting the offer.  On our website we have it programmed to dummy proof it by having them see the promo - ex: Promo 10% off or promo $10 off etc
      • With pricing rules, the customer does not see the reduced price until AFTER they have placed the items in the cart. From a customer psychology point of view, this is a really big differece, and one of the reasons we have stuck with the former method for simple special pricing offers. We noticed people were reluctant to put the tickets in their cart if they could not see that they were getting the discount they were offered in whatever advertising method they saw. (We have used pricing rules in combination with promo codes for many things the old promo code couldn't handle, like buy 2 get 1 free or get a free drink with your ticket etc).

    So, is there some customization in the TNEW that fixes this?

     

    I actually want to A/B Test both methods to see if there is a huge difference on sales completion on the same offer (and if they drop out before carting when using pricing rules), but I have been reluctant to. Theoretically, you could put in writing on the promotion/advertisement, but as we all know people don't read, many of these are small website ads, and it is hard enough getting them to understand they need to put the promo code in FIRST rather than at checkout - so using pricing rules would have to have even more disclaimers on the ad. If you had a 30 second radio spot it would take up the whole time.

     

    Just interested is all in how TNEW works, no need to rush on an answer  - I know your plate is full.