Element Gateway Review

Hi Joel,

We did experience a problem with the encrypted IDTECH credit card swipers. You can't use them with controlled batches so your Development team would not be able to use them. Also, the only place that the credit card information is stored is on an actual order. Eventually, there will be functionality for credit card tokenization but I don't believe that happens until V12.5. As far as processing, it's very seamless. Your staff will most likely not even know you switched. I do know that our Finance team had to figure out a new way to pull the transaction information from Element as it is generated in a different fashion then from Transcend.

I hope that helps.

Best,

Christopher Cuhel, Senior Manager of Ticketing and Patron Services, Lyric Opera of Kansas City

We are looking to switch to the Element Gateway from TranScend.  For those of you using Element Gateway, how is it working for you?  Any issues?  Setup problems?  Reconciliation problems?

My business manager is concerned with their ACH only requirement for fee payments.  Can anyone speak to how that ACH process is going for you?

Replies here or via email would be fine. jfreiberg@grandtheater.org

 

Thanks

Joel Freiberg

The Grand

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Unknown said:

I would be interested to hear what your Finance team is doing to pull transaction information, as our Finance team is looking to me for guidance on best ways to do this.

We had a custom report in use with Transcend, but it relied on stored data – so it’s no use now.

See TASK solution 32, specifically the section "Element_Data_Reporting_Utility". Essential for all orgs on Element, imho.

Unknown said:

We had a custom report with Transcend as well that pulled data into a pivot table and provided the data that was needed to reconcile against our monthly statements. Since moving to Element, I had our IT team add a few new fields to the Transactions by Posting report (I think the most helpful field we added was transaction date). This provided almost the exact same data to put into a pivot table and has been used for the past several months and is working perfectly.

Nice. We also had a custom report we used with Transcend, and one of my first tasks after we got the Element_Data_Reporting_Utility working was to re-create that report to use with that local Element data. Custom reporting is even more important/useful with Element than it was with Transcend...

Janna, you mentioned you needed new MIDs. We are using TSYS/Elavon for processing, and as far as I can tell we can use the same MID info with both (Element in Gateway mode). 

Did you switch to Element as your processor, which required the new Merchant IDs?

Thanks,

dave

Janna, you mentioned you needed new MIDs. We are using TSYS/Elavon for processing, and as far as I can tell we can use the same MID info with both (Element in Gateway mode). 

Did you switch to Element as your processor, which required the new Merchant IDs?

 

Thanks,

 

dave

From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
Sent: 4/18/2015 3:03:53 PM

Joel,

The set up was pretty easy because we are on RAMP...so grateful for them. The only issue was that we needed new merchant account numbers set up. We just went LIVE April 1, so far so good. 

We could not get the approval to do the ACH so we negotiated to be billed each month. After we got started, their business office has allowed us to call each month with a credit card but we couldn't get that in the contract. 

Hope it helps,

Janna 

Sent from my iPhone

On Apr 16, 2015, at 11:33 AM, Joel Freiberg <bounce-joelfreiberg7373@tessituranetwork.com> wrote:

We are looking to switch to the Element Gateway from TranScend.  For those of you using Element Gateway, how is it working for you?  Any issues?  Setup problems?  Reconciliation problems?

My business manager is concerned with their ACH only requirement for fee payments.  Can anyone speak to how that ACH process is going for you?

Replies here or via email would be fine. jfreiberg@grandtheater.org

 

Thanks

Joel Freiberg

The Grand

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!