We are looking to switch to the Element Gateway from TranScend. For those of you using Element Gateway, how is it working for you? Any issues? Setup problems? Reconciliation problems?
My business manager is concerned with their ACH only requirement for fee payments. Can anyone speak to how that ACH process is going for you?
Replies here or via email would be fine. jfreiberg@grandtheater.org
Thanks
Joel Freiberg
The Grand
Christopher,
We just made our switch this morning (and as Janna said, thank goodness for RAMP!!).
I would be interested to hear what your Finance team is doing to pull transaction information, as our Finance team is looking to me for guidance on best ways to do this.
We had a custom report in use with Transcend, but it relied on stored data – so it’s no use now.
Stacey Voigt
Database Manager
Santa Barbara Center
for the Performing Arts
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christopher Cuhel Sent: Saturday, April 18, 2015 10:59 AM To: Stacey Voigt Subject: Re: [Tessitura Ticketing Forum] Element Gateway Review
Hi Joel,
We did experience a problem with the encrypted IDTECH credit card swipers. You can't use them with controlled batches so your Development team would not be able to use them. Also, the only place that the credit card information is stored is on an actual order. Eventually, there will be functionality for credit card tokenization but I don't believe that happens until V12.5. As far as processing, it's very seamless. Your staff will most likely not even know you switched. I do know that our Finance team had to figure out a new way to pull the transaction information from Element as it is generated in a different fashion then from Transcend.
I hope that helps.
Best,
Christopher Cuhel, Senior Manager of Ticketing and Patron Services, Lyric Opera of Kansas City
From: Joel Freiberg <bounce-joelfreiberg7373@tessituranetwork.com> Sent: 4/16/2015 11:27:27 AM
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Unknown said: I would be interested to hear what your Finance team is doing to pull transaction information, as our Finance team is looking to me for guidance on best ways to do this. We had a custom report in use with Transcend, but it relied on stored data – so it’s no use now.
See TASK solution 32, specifically the section "Element_Data_Reporting_Utility". Essential for all orgs on Element, imho.