We are looking to switch to the Element Gateway from TranScend. For those of you using Element Gateway, how is it working for you? Any issues? Setup problems? Reconciliation problems?
My business manager is concerned with their ACH only requirement for fee payments. Can anyone speak to how that ACH process is going for you?
Replies here or via email would be fine. jfreiberg@grandtheater.org
Thanks
Joel Freiberg
The Grand
Hi Joel,
We did experience a problem with the encrypted IDTECH credit card swipers. You can't use them with controlled batches so your Development team would not be able to use them. Also, the only place that the credit card information is stored is on an actual order. Eventually, there will be functionality for credit card tokenization but I don't believe that happens until V12.5. As far as processing, it's very seamless. Your staff will most likely not even know you switched. I do know that our Finance team had to figure out a new way to pull the transaction information from Element as it is generated in a different fashion then from Transcend.
I hope that helps.
Best,
Christopher Cuhel, Senior Manager of Ticketing and Patron Services, Lyric Opera of Kansas City