We are looking to switch to the Element Gateway from TranScend. For those of you using Element Gateway, how is it working for you? Any issues? Setup problems? Reconciliation problems?
My business manager is concerned with their ACH only requirement for fee payments. Can anyone speak to how that ACH process is going for you?
Replies here or via email would be fine. jfreiberg@grandtheater.org
Thanks
Joel Freiberg
The Grand
Janna, you mentioned you needed new MIDs. We are using TSYS/Elavon for processing, and as far as I can tell we can use the same MID info with both (Element in Gateway mode). Did you switch to Element as your processor, which required the new Merchant IDs? Thanks, dave From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com> Sent: 4/18/2015 3:03:53 PM Joel, The set up was pretty easy because we are on RAMP...so grateful for them. The only issue was that we needed new merchant account numbers set up. We just went LIVE April 1, so far so good. We could not get the approval to do the ACH so we negotiated to be billed each month. After we got started, their business office has allowed us to call each month with a credit card but we couldn't get that in the contract. Hope it helps, Janna Sent from my iPhone On Apr 16, 2015, at 11:33 AM, Joel Freiberg <bounce-joelfreiberg7373@tessituranetwork.com> wrote: We are looking to switch to the Element Gateway from TranScend. For those of you using Element Gateway, how is it working for you? Any issues? Setup problems? Reconciliation problems? My business manager is concerned with their ACH only requirement for fee payments. Can anyone speak to how that ACH process is going for you? Replies here or via email would be fine. jfreiberg@grandtheater.org Thanks Joel Freiberg The Grand This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Janna, you mentioned you needed new MIDs. We are using TSYS/Elavon for processing, and as far as I can tell we can use the same MID info with both (Element in Gateway mode).
Did you switch to Element as your processor, which required the new Merchant IDs?
Thanks,
dave
From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com> Sent: 4/18/2015 3:03:53 PM
We are looking to switch to the Element Gateway from TranScend. For those of you using Element Gateway, how is it working for you? Any issues? Setup problems? Reconciliation problems? My business manager is concerned with their ACH only requirement for fee payments. Can anyone speak to how that ACH process is going for you? Replies here or via email would be fine. jfreiberg@grandtheater.org Thanks Joel Freiberg The Grand This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Thanks!