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Delete credit card from constituent account

Beth Varro
$organization

Hi all,

We have a case where a credit card number was typed incorrectly into Tessy, and it turns out it was a valid card for another individual.  We have refunded that person and will recharge the correct credit card number.  Does anyone know how I can delete that incorrect card number off the constituent record so that it doesn't get selected for use in the future?


Thanks!

Beth

  • $organization

    Beth,

    You are able to delete credit cards from the Transactions/Credit Cards radio button.  If you don't have a red X there, then you need to have security updated to be able to delete.

    Michele

  • $organization

    I think, if cc account has been used for payment, your option is to de-activate cc for that customer and it will not show up.

     

    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Beth Varro
    Sent: Thursday, February 21, 2013 1:25 PM
    To: Sabina Spilkin
    Subject: [Tessitura Technical Forum] Delete credit card from constituent account

     

    Hi all,

    We have a case where a credit card number was typed incorrectly into Tessy, and it turns out it was a valid card for another individual.  We have refunded that person and will recharge the correct credit card number.  Does anyone know how I can delete that incorrect card number off the constituent record so that it doesn't get selected for use in the future?


    Thanks!

    Beth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    I have the same problem. Today someone charged one patron's credit card in another patron's account. The amount was actually correct but there must be some way to transfer this payment to the other/correct patron's account without having to refund it or place it on account. 

  • $organization

    Beth, you can inactivate a credit card …  the cc won’t be available for payment selection.


    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Adria Gunter
    Sent: Thursday, June 13, 2013 3:52 PM
    To: Sabina Spilkin
    Subject: Re: [Tessitura Technical Forum] Delete credit card from constituent account

     

    I have the same problem. Today someone charged one patron's credit card in another patron's account. The amount was actually correct but there must be some way to transfer this payment to the other/correct patron's account without having to refund it or place it on account. 

    From: Beth Varro <bounce-elizabethvarro6946@tessituranetwork.com>
    Sent: 2/21/2013 1:35:04 PM

    Hi all,

    We have a case where a credit card number was typed incorrectly into Tessy, and it turns out it was a valid card for another individual.  We have refunded that person and will recharge the correct credit card number.  Does anyone know how I can delete that incorrect card number off the constituent record so that it doesn't get selected for use in the future?


    Thanks!

    Beth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    I returned the money to a gift certificate and used that gift certificate in the correct patron’s account. So no refund was done (the amount was correct just under the wrong name) and I didn’t have to recharge her. I was actually able to delete the credit card in the Transactions/Credit card field in the patron’s account and put in a bunch of notes in Research.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Sabina Spilkin
    Sent: Thursday, June 13, 2013 7:20 PM
    To: Adria Gunter
    Subject: RE: [Tessitura Technical Forum] Delete credit card from constituent account

     

    Beth, you can inactivate a credit card …  the cc won’t be available for payment selection.


    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Adria Gunter
    Sent: Thursday, June 13, 2013 3:52 PM
    To: Sabina Spilkin
    Subject: Re: [Tessitura Technical Forum] Delete credit card from constituent account

     

    I have the same problem. Today someone charged one patron's credit card in another patron's account. The amount was actually correct but there must be some way to transfer this payment to the other/correct patron's account without having to refund it or place it on account. 

    From: Beth Varro <bounce-elizabethvarro6946@tessituranetwork.com>
    Sent: 2/21/2013 1:35:04 PM

    Hi all,

    We have a case where a credit card number was typed incorrectly into Tessy, and it turns out it was a valid card for another individual.  We have refunded that person and will recharge the correct credit card number.  Does anyone know how I can delete that incorrect card number off the constituent record so that it doesn't get selected for use in the future?


    Thanks!

    Beth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!