Hi all,
We have a case where a credit card number was typed incorrectly into Tessy, and it turns out it was a valid card for another individual. We have refunded that person and will recharge the correct credit card number. Does anyone know how I can delete that incorrect card number off the constituent record so that it doesn't get selected for use in the future?
Thanks!
Beth
I have the same problem. Today someone charged one patron's credit card in another patron's account. The amount was actually correct but there must be some way to transfer this payment to the other/correct patron's account without having to refund it or place it on account.