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Delete credit card from constituent account

Beth Varro
$organization

Hi all,

We have a case where a credit card number was typed incorrectly into Tessy, and it turns out it was a valid card for another individual.  We have refunded that person and will recharge the correct credit card number.  Does anyone know how I can delete that incorrect card number off the constituent record so that it doesn't get selected for use in the future?


Thanks!

Beth

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  • $organization

    Beth, you can inactivate a credit card …  the cc won’t be available for payment selection.


    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Adria Gunter
    Sent: Thursday, June 13, 2013 3:52 PM
    To: Sabina Spilkin
    Subject: Re: [Tessitura Technical Forum] Delete credit card from constituent account

     

    I have the same problem. Today someone charged one patron's credit card in another patron's account. The amount was actually correct but there must be some way to transfer this payment to the other/correct patron's account without having to refund it or place it on account. 

    From: Beth Varro <bounce-elizabethvarro6946@tessituranetwork.com>
    Sent: 2/21/2013 1:35:04 PM

    Hi all,

    We have a case where a credit card number was typed incorrectly into Tessy, and it turns out it was a valid card for another individual.  We have refunded that person and will recharge the correct credit card number.  Does anyone know how I can delete that incorrect card number off the constituent record so that it doesn't get selected for use in the future?


    Thanks!

    Beth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Beth, you can inactivate a credit card …  the cc won’t be available for payment selection.


    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Adria Gunter
    Sent: Thursday, June 13, 2013 3:52 PM
    To: Sabina Spilkin
    Subject: Re: [Tessitura Technical Forum] Delete credit card from constituent account

     

    I have the same problem. Today someone charged one patron's credit card in another patron's account. The amount was actually correct but there must be some way to transfer this payment to the other/correct patron's account without having to refund it or place it on account. 

    From: Beth Varro <bounce-elizabethvarro6946@tessituranetwork.com>
    Sent: 2/21/2013 1:35:04 PM

    Hi all,

    We have a case where a credit card number was typed incorrectly into Tessy, and it turns out it was a valid card for another individual.  We have refunded that person and will recharge the correct credit card number.  Does anyone know how I can delete that incorrect card number off the constituent record so that it doesn't get selected for use in the future?


    Thanks!

    Beth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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