T-Stats and Symantec Endpoint

Our T-Stats (v3.0) runs very slow while opening up an existing workspace with a report attached. If we switch off the Symantec Endpoint antivirus from the problem workstations, T-Stats works just fine. We tried by creating an exception for T-Stats in the Symantec Endpoint at the workstation level but it did not help. Have anybody faced this before and found a solution for it?

 Advance thanks for any help or update on this.

Mo

National Ballet of Canada

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Hi Mo,

We use Kaspersky here; however, I have worked with Symantec Endpoint Protection extensively in the past. From what I recall, this software has multiple components designed to provide protection on clients, with antivirus being just one of those components. My recollection is that I had the most trouble with their Network Access Control component; my theory based on past experience is it is that Network Access Control component interacting in some way with the calls that T-Stats client is trying to make to SSAS.  In my prior job, we actually reached a point where we disabled this one component of SEP by default because it caused more trouble than it was worth.

If you haven’t done so already, I would try just disabling the Network Access Control component of SEP to see if that resolves the issue.

Thanks,

David

_______________________________________________________
David Frederick
Database Applications Analyst
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4067 E DFrederick@SCFTA.org

Our T-Stats (v3.0) runs very slow while opening up an existing workspace with a report attached. If we switch off the Symantec Endpoint antivirus from the problem workstations, T-Stats works just fine. We tried by creating an exception for T-Stats in the Symantec Endpoint at the workstation level but it did not help. Have anybody faced this before and found a solution for it?

Advance thanks for any help or update on this.

Mo

National Ballet of Canada

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Thanks David. It helps. I will pass it to my network people and see if they can figure out something.

Best,

Mo

Hi Mo,

We use Kaspersky here; however, I have worked with Symantec Endpoint Protection extensively in the past. From what I recall, this software has multiple components designed to provide protection on clients, with antivirus being just one of those components. My recollection is that I had the most trouble with their Network Access Control component; my theory based on past experience is it is that Network Access Control component interacting in some way with the calls that T-Stats client is trying to make to SSAS.  In my prior job, we actually reached a point where we disabled this one component of SEP by default because it caused more trouble than it was worth.

If you haven’t done so already, I would try just disabling the Network Access Control component of SEP to see if that resolves the issue.

Thanks,

David

_______________________________________________________
David Frederick
Database Applications Analyst
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4067 E DFrederick@SCFTA.org

Our T-Stats (v3.0) runs very slow while opening up an existing workspace with a report attached. If we switch off the Symantec Endpoint antivirus from the problem workstations, T-Stats works just fine. We tried by creating an exception for T-Stats in the Symantec Endpoint at the workstation level but it did not help. Have anybody faced this before and found a solution for it?

Advance thanks for any help or update on this.

Mo

National Ballet of Canada

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!