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Can't Print via Remote Desktop

Kirk Mortensen
$organization

From our remote box office, using remote desktop connection, we can't print to local boca and standard printers from Tessitura.  We are able to print from other Windows applications using the remote desktop.  This only happens at one of our locations (i.e. other locations using the same connection seem to work fine).  We can't seenm to narrow in on the problem.  Anybody out there using Remote Desktop that has run into this issue before or can provide some tips on how to resolve it?

 

Thanks!

  • $organization

    We print with Bocas using this setup.  First of all, you need to make sure the print drivers installed on the server are the same version that is on the local machine.

  • $organization

    Another thing to check for is making sure the Printers checkbox is checked on the Local Resources tab under Options...that has gotten us a few times.

  • $organization

    Kirk, not an expert at this but make sure in your remote desktop properties that you are mapping local printers. There is a checkbox for this.

  • $organization

    Kirk,

    There are multiple things one can do, BUT a few sure ways to ensure printing is forwarded correctly is to add a few registry keys. If this does not work, you might have local firewall rules on the client that's blocking printer ports to be forwarded or similar.

    From microsoft support:

    Follow these steps:

    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following key in the registry:
      HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\RDPDR
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type FilterQueueType, and then press ENTER.
    5. On the Edit menu, click Modify.
    6. Type FFFFFFFF, and then click OK.
    7. Close the Registry Editor.
    8. Restart your computer.

    This enables all ports on the client to be redirected.

    Hope this helps!

     

    Doug

  • $organization

    Also to add, do ensure that you do have all print-drivers installed on the Terminal server you are trying to connect to, if you have mostly HP printers, there is a Universal print driver from HP you can install that covers all types of HP printers, ensuring that this problem does not come up again, as long as you use HP printers :)