From our remote box office, using remote desktop connection, we can't print to local boca and standard printers from Tessitura. We are able to print from other Windows applications using the remote desktop. This only happens at one of our locations (i.e. other locations using the same connection seem to work fine). We can't seenm to narrow in on the problem. Anybody out there using Remote Desktop that has run into this issue before or can provide some tips on how to resolve it?
Thanks!
Kirk, not an expert at this but make sure in your remote desktop properties that you are mapping local printers. There is a checkbox for this.