• Replies 5 replies
  • Subscribers 337 subscribers
  • Views 58 views
  • Users 0 members are here
Related

Can't Print via Remote Desktop

Kirk Mortensen
$organization

From our remote box office, using remote desktop connection, we can't print to local boca and standard printers from Tessitura.  We are able to print from other Windows applications using the remote desktop.  This only happens at one of our locations (i.e. other locations using the same connection seem to work fine).  We can't seenm to narrow in on the problem.  Anybody out there using Remote Desktop that has run into this issue before or can provide some tips on how to resolve it?

 

Thanks!

Parents
  • $organization

    Kirk,

    There are multiple things one can do, BUT a few sure ways to ensure printing is forwarded correctly is to add a few registry keys. If this does not work, you might have local firewall rules on the client that's blocking printer ports to be forwarded or similar.

    From microsoft support:

    Follow these steps:

    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following key in the registry:
      HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\RDPDR
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type FilterQueueType, and then press ENTER.
    5. On the Edit menu, click Modify.
    6. Type FFFFFFFF, and then click OK.
    7. Close the Registry Editor.
    8. Restart your computer.

    This enables all ports on the client to be redirected.

    Hope this helps!

     

    Doug

Reply
  • $organization

    Kirk,

    There are multiple things one can do, BUT a few sure ways to ensure printing is forwarded correctly is to add a few registry keys. If this does not work, you might have local firewall rules on the client that's blocking printer ports to be forwarded or similar.

    From microsoft support:

    Follow these steps:

    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following key in the registry:
      HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\RDPDR
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type FilterQueueType, and then press ENTER.
    5. On the Edit menu, click Modify.
    6. Type FFFFFFFF, and then click OK.
    7. Close the Registry Editor.
    8. Restart your computer.

    This enables all ports on the client to be redirected.

    Hope this helps!

     

    Doug

Children
No Data