Analytics not showing "Available" seat status

Anh Le $organization over 4 years ago

Hi everyone,

I’m not sure if this is a support issue or a user error on my part, but I’m trying to create a bar chart that shows purchased vs. available capacity for a community series where each night/venue has a different seating capacity.

Right now, I have this set up with a value of Unique Seat IDs with “break by” set to Seat Status. Only Reserved, Unpaid / Reserved, Paid / Ticketed seats are showing up, but not the numbers of unsold seats.

Am I doing something wrong, or is it possible that my organization’s Tessitura set-up is somehow flawed at the event build level?

Anh Le | Director of Marketing & PR

Opera Theatre of Saint Louis | ExperienceOpera.org

ale@opera-stl.org | (314) 963-4294

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Shelley Espinoza $organization over 4 years ago

Hi Ahn,

Is this for assigned seat performance or general admission? In the past, my experience was that analytics won’t work for remaining capacity and holds of general admission shows.

Shelley Espinoza

Fundraising Data Reporting and Analytics Manager | Missouri Botanical Garden

4344 Shaw Blvd. | St. Louis, MO 63110 | mobot.org

sespinoza@mobot.org | (314) 577-5195

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Anh Le $organization over 4 years ago

Ah, that would explain it! Thank you, Shelley. Do you know of any workarounds so that I can easily compare paid (and unpaid) capacity utilization across a series of events at different venues? If not, no worries – but I know there are lots of smart people on this listserv!

Anh Le | Director of Marketing & PR

Opera Theatre of Saint Louis | ExperienceOpera.org

ale@opera-stl.org | (314) 963-4294

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Chris Wallingford $organization over 4 years ago

Hi Anh,

While GA events in Analytics don't have seat location information (like Seat ID), the Total Seat Count should still be correct. So if you replace your unique count of Seat ID with total Seat Count, does that address the issue?

If not, there is also an Analytics keyword called Suppress Unsold which, when applied, does not bring unsold seats or unsold counts into Analytics. The use of this keyword it typically reserved for very large GA houses where capacity isn't tracked, but confirm that's not a factor here.

Best,
Chris
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Anh Le $organization over 4 years ago

Hi Chris,

Thanks for these suggestions…I switched the graph to Total Seat Count as you recommended and ensured that “Suppress Unsold” is not marked in the performance keywords, but the available count is still not showing up. (Screenshot below.) Are there any other tips you might be able to think of?

Anh Le | Director of Marketing & PR

Opera Theatre of Saint Louis | ExperienceOpera.org

ale@opera-stl.org | (314) 963-4294

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Chris Wallingford $organization over 4 years ago in reply to Anh Le

HI Anh,

Are there any other filters on the dashboard or widget that could be limiting the results to only sold inventory, e.g. Pricing fields, Constituent fields, etc.?

Beyond that, I think a quick support ticket for someone to take a closer look is warranted.

Thanks!
Chris
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Anh Le $organization over 4 years ago

Hi Chris,

Thanks for prompting me to check all our dashboard filters – the culprit has been identified! Available seats are showing up now. I feel silly but also very grateful.

Anh Le | Director of Marketing & PR

Opera Theatre of Saint Louis | ExperienceOpera.org

ale@opera-stl.org | (314) 963-4294

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