Analytics not showing "Available" seat status

Anh Le $organization over 4 years ago

Hi everyone,

I’m not sure if this is a support issue or a user error on my part, but I’m trying to create a bar chart that shows purchased vs. available capacity for a community series where each night/venue has a different seating capacity.

Right now, I have this set up with a value of Unique Seat IDs with “break by” set to Seat Status. Only Reserved, Unpaid / Reserved, Paid / Ticketed seats are showing up, but not the numbers of unsold seats.

Am I doing something wrong, or is it possible that my organization’s Tessitura set-up is somehow flawed at the event build level?

Anh Le | Director of Marketing & PR

Opera Theatre of Saint Louis | ExperienceOpera.org

ale@opera-stl.org | (314) 963-4294

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Anh Le $organization over 4 years ago

Hi Chris,

Thanks for these suggestions…I switched the graph to Total Seat Count as you recommended and ensured that “Suppress Unsold” is not marked in the performance keywords, but the available count is still not showing up. (Screenshot below.) Are there any other tips you might be able to think of?

Anh Le | Director of Marketing & PR

Opera Theatre of Saint Louis | ExperienceOpera.org

ale@opera-stl.org | (314) 963-4294

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Anh Le $organization over 4 years ago

Hi Chris,

Thanks for these suggestions…I switched the graph to Total Seat Count as you recommended and ensured that “Suppress Unsold” is not marked in the performance keywords, but the available count is still not showing up. (Screenshot below.) Are there any other tips you might be able to think of?

Anh Le | Director of Marketing & PR

Opera Theatre of Saint Louis | ExperienceOpera.org

ale@opera-stl.org | (314) 963-4294

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Chris Wallingford $organization over 4 years ago in reply to Anh Le

HI Anh,

Are there any other filters on the dashboard or widget that could be limiting the results to only sold inventory, e.g. Pricing fields, Constituent fields, etc.?

Beyond that, I think a quick support ticket for someone to take a closer look is warranted.

Thanks!
Chris
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