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Analytics not showing "Available" seat status

Anh Le
$organization
Hi everyone,
 
I’m not sure if this is a support issue or a user error on my part, but I’m trying to create a bar chart that shows purchased vs. available capacity for a community series where each night/venue has a different seating capacity.
 
Right now, I have this set up with a value of Unique Seat IDs with “break by” set to Seat Status. Only Reserved, Unpaid / Reserved, Paid / Ticketed seats are showing up, but not the numbers of unsold seats.
 
Am I doing something wrong, or is it possible that my organization’s Tessitura set-up is somehow flawed at the event build level?
 
Anh Le | Director of Marketing & PR
Opera Theatre of Saint Louis | ExperienceOpera.org
ale@opera-stl.org | (314) 963-4294
 
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  • $organization

    Hi Anh,

    While GA events in Analytics don't have seat location information (like Seat ID), the Total Seat Count should still be correct. So if you replace your unique count of Seat ID with total Seat Count, does that address the issue?

    If not, there is also an Analytics keyword called Suppress Unsold which, when applied, does not bring unsold seats or unsold counts into Analytics. The use of this keyword it typically reserved for very large GA houses where capacity isn't tracked, but confirm that's not a factor here.

    Best,
    Chris

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  • $organization

    Hi Anh,

    While GA events in Analytics don't have seat location information (like Seat ID), the Total Seat Count should still be correct. So if you replace your unique count of Seat ID with total Seat Count, does that address the issue?

    If not, there is also an Analytics keyword called Suppress Unsold which, when applied, does not bring unsold seats or unsold counts into Analytics. The use of this keyword it typically reserved for very large GA houses where capacity isn't tracked, but confirm that's not a factor here.

    Best,
    Chris

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