Banking 'on-account' money in a Controlled Batch?

Hi Katherine

This used to confuse me too, on-account money is not considered as received money in an un-controlled batch, because you already received it under another payment method in the past.

So what you need to do is adjust your total to exclude the on-account amount. Let’s say you processed a total of $6000 in donations and $1000 of that is on-account. You would make your received total $5000 – because you only received $5000 of ‘new’ money.

Hope that helps.

Sandra

When you do a batch that is ONLY on-account money, you want your totals to stay at $0 when you close the batch because no money came in and no money went out connected to your batch. The money is already in Tessitura and came in via your box office or your website, or some other avenue.

If your batch consists of some cash/check/credit card payments along with on-account amounts, then you need to delete the on-account amount from the batch total. When you click on “adjust totals” then enter only your cash/checks/creditcards.

Your batches should close for you.

Let me know if this helps. J

Hi Tessiturians,

I'm wondering if someone can confirm this for me please?

I usually bank donations in a Controlled Batch but am having problems closing the batch when money has been put "on-account". An error message pops up saying that the batch is out of balance even though the 'received amount' is the same in the 'adjust total' area.  

The only way for me to close this Controlled Batch is to delete the transaction that contains the on-account money.

Therefore, is it a general rule that to put money 'on-account', an uncontrolled batch is always used? Or is there a way around this?

Thanking everyone in advance,

Katherine

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

I’m not sure that you need it after all the great responses, but I wanted to post the link to the Batch Administration document which could be a nice resource for you if you have more batch questions in the future:

http://www.tessituranetwork.com/~/media/Documentation/General/Batch_Administration.ashx

You can also access this document through the help system when you are on the batch administrator screen by pressing F1.

Kevin Sheehan

Documentation & Learning Resources Specialist

Tessitura Network

1 888 643 5778 ext 329 Office

ksheehan@tessituranetwork.com

Thanks Marie, this makes perfect sense!

I appreciate all the help I can get.

Cheers,

Katherine

When you do a batch that is ONLY on-account money, you want your totals to stay at $0 when you close the batch because no money came in and no money went out connected to your batch. The money is already in Tessitura and came in via your box office or your website, or some other avenue.

If your batch consists of some cash/check/credit card payments along with on-account amounts, then you need to delete the on-account amount from the batch total. When you click on “adjust totals” then enter only your cash/checks/creditcards.

Your batches should close for you.

Let me know if this helps. J

Hi Tessiturians,

I'm wondering if someone can confirm this for me please?

I usually bank donations in a Controlled Batch but am having problems closing the batch when money has been put "on-account". An error message pops up saying that the batch is out of balance even though the 'received amount' is the same in the 'adjust total' area.  

The only way for me to close this Controlled Batch is to delete the transaction that contains the on-account money.

Therefore, is it a general rule that to put money 'on-account', an uncontrolled batch is always used? Or is there a way around this?

Thanking everyone in advance,

Katherine

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Glad to help. J

This thread just saved me banging my head against the desk at 11am on Monday morning. Thanks, all.

dgh