Hi Tessiturians,
I'm wondering if someone can confirm this for me please?
I usually bank donations in a Controlled Batch but am having problems closing the batch when money has been put "on-account". An error message pops up saying that the batch is out of balance even though the 'received amount' is the same in the 'adjust total' area.
The only way for me to close this Controlled Batch is to delete the transaction that contains the on-account money.
Therefore, is it a general rule that to put money 'on-account', an uncontrolled batch is always used? Or is there a way around this?
Thanking everyone in advance,
Katherine
I’m not sure that you need it after all the great responses, but I wanted to post the link to the Batch Administration document which could be a nice resource for you if you have more batch questions in the future:
http://www.tessituranetwork.com/~/media/Documentation/General/Batch_Administration.ashx
You can also access this document through the help system when you are on the batch administrator screen by pressing F1.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com