Help! I'm having trouble adding an attribute and not losing another. I'm using Add Attribute To List whereas the attribute itself already exists with one attribute value and the attribute I'm adding I'm using a different value. However, after I add the new attribute I then go into the account and the prior attribute value is no longer there. It's as if I'm overwriting one to add the other but I need both values to be on the account.
Please let me know if you know what I'm doing wrong! :)
Thanks so much,
Nancy
First Stage, Individual Giving Manager
Nancy –
Probably daft but basic question here - In the definition of the attribute itself in T_KEYWORD, is the Multiple Values checkbox checked? If not, you won’t be able to have more than one instance of the same keyword per constituent, even with different drop-down values.
Jonathan
Have you made sure that the attribute allows multiple values against the same attribute? You can check this in t_keyword (and the check box is over to the right hand side Multiple Value needs to be checked to allow multiple values to the same attribute).
Caryl
Jonathan, Caryl and others,
Thanks for the reply. The multiple values is checked and oddly I can add the same attribute with different value on the account manually but whenever I use the Add Attribute To List report, it is still overwriting it. Any other suggestions?
-Nancy
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Caryl JonesSent: Monday, February 13, 2012 10:41 AMTo: Nancy ClarkinSubject: Re: [Tessitura Development Forum] Add Attribute To List
From: Nancy Clarkin <bounce-nancyclarkin5199@tessituranetwork.com>Sent: 2/13/2012 10:13:49 AM
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That's odd, as I tried the same thing on my test server and I was able to add the same attribute twice with different values using the Tessitura Manage Attributes report.
Is this the report you are using or is it a custom report? If it is a custom report then this may be an issue with the code in the report, rather than a set up issue.
To my knowledge, Add Attributes to List is a shared report. I would recommend using the standard utility, Manage Attributes, which can be found under the Data Management category.
+Ryan Creps
+Tessitura Network
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Nancy ClarkinSent: Monday, February 13, 2012 12:06 PMTo: Ryan CrepsSubject: RE: [Tessitura Development Forum] Add Attribute To List
Thanks!
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Ryan CrepsSent: Monday, February 13, 2012 11:21 AMTo: Nancy ClarkinSubject: RE: [Tessitura Development Forum] Add Attribute To List
Thanks Caryl,
I’ll check with our db admin to see if that’s the case.
Have a great week,
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Caryl JonesSent: Monday, February 13, 2012 11:11 AMTo: Nancy ClarkinSubject: RE: [Tessitura Development Forum] Add Attribute To List
Is the Add Attrribute to List report a custom report? If so then this may be an issue with the code in the report, rather than a set up issue.
From: Nancy Clarkin <bounce-nancyclarkin5199@tessituranetwork.com>Sent: 2/13/2012 11:01:30 AM