Help! I'm having trouble adding an attribute and not losing another. I'm using Add Attribute To List whereas the attribute itself already exists with one attribute value and the attribute I'm adding I'm using a different value. However, after I add the new attribute I then go into the account and the prior attribute value is no longer there. It's as if I'm overwriting one to add the other but I need both values to be on the account.
Please let me know if you know what I'm doing wrong! :)
Thanks so much,
Nancy
First Stage, Individual Giving Manager
Nancy –
Probably daft but basic question here - In the definition of the attribute itself in T_KEYWORD, is the Multiple Values checkbox checked? If not, you won’t be able to have more than one instance of the same keyword per constituent, even with different drop-down values.
Jonathan