Remote card payments

Zoe Fitzpatrick $organization over 4 years ago

Hello,

I hope everyone is well. We are looking into future proofing and if we can take payments from home should we need to. We haven’t needed to so far but want to ensure we are in a position to, should it not be safe to go into the building. I would love to hear from you if you managed to set up a remote box office and what security measurers you put in place to be able to take card payments from home. I assuming phones were diverted to mobiles?

If you are able to share, that would be great!

Thanks,

Zoe x

Zoe Fitzpatrick
Ticketing Manager

youngvic.org | Young Vic, 66 The Cut, Waterloo, London SE1 8LZ

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Brendan Douglas $organization over 4 years ago

Hello Zoe

Not the response you were looking for, but just to clarify we were unable to do this, and all bookings were held as reservations until we were back in the building.

Thanks

Brendan x
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Graeme Ellis $organization over 4 years ago

Hi Zoe,

We're shortly going to start using PCIPal to process our credit card payments. PCIPal takes people's credit card details in a way which isn't visible to the person booking the tickets and so payments are taken in a PCI compliant way as we never get to see or hear people's credit card details. Not only does that take all payments taken over the phone out of PCI scope, but also means payments can be processed by someone working from home.

Happy to answer any questions you might have about PCIPal.

Grae
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Zoe Fitzpatrick $organization over 4 years ago

Thanks Graeme,

That’s super helpful, will let you know! x
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Zoe Fitzpatrick $organization over 4 years ago

Reservations is not a bad idea, thanks Brendan x
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Rog Hildreth $organization over 4 years ago

Hi Zoe,

We've been operating online sales only, and with a significantly reduced team. However, in terms of phones generally, we've moved a lot of our lines into Microsoft Teams. This allows us to answer voice calls to our work extensions remotely, via Teams, on a laptop connected to the RNCM network. That's working very well for us.

Rog
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Zoe Fitzpatrick $organization over 4 years ago

Hey Rog,

I hope all is well, thanks for this, really useful feedback, I think we should look into getting teams set up, as I have heard great things! x
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