Hello everyone,
Has anyone found a way for a "notes" field to pop up based on seat location?
For example, when a patron purchases an ADA seat online, a popup would generate in TNEW that would ask if they have any notes that they would like to communicate to the box office (not a mandatory field, just an option). Ideally, it would open a CSI if they typed anything in the field. We are pretty sure that is it not possible to do this in TNEW. I would love to hear what other box offices do in regard to this or how they go about recording necessary info from patrons based on seat location!
Thanks everyone!
Hi Jane,I'd love this functionality if it existed! Here at the Armory, we have the standard wheelchair location and companion functionality but also added a ADA drop down that lists common accessibility needs. The drop down does not provide any further criteria in the best seat functionality, but to create a CSI. We have a daily report of the previous days' CSIs and our box office team follows up with the ticket buyer to ensure the seat that was assigned to them would fulfill their needs. If not we move their seat to a more appriopiate location. Here's a link to our TNEW site. Open to suggestions!
Joe
Hi Jane. It is my understanding that in v16 there is an option for seat specific messaging in TNEW. We just upgraded to v16, and I see the TNEW option in System Tables (now called Reference Tables in v16), but we have yet to implement the functionality. It is my further understanding that the functionality would involve a pop up, letting the online patron know something about the seat they have chosen. It may also offer the ability for the patron to sign (click) off on the message. Again, since we have yet to use the functionality, I cannot comment completely on the accuracy. So in the example of ADA seating, my hope is to have the pop up message say something like "You have chosen a seat designated for accessible seating. Please confirm that you require accessible seats." I do not know if it would create a CSI, but rather show up under constituent Connections (now called Engagement in v16).
Thank you so much for this information, Michael! We have not switched over to V16 yet but it is good to hear about this option.
Thanks so much Joe! This is a great set up. I really like that all of your web patrons get to see that your company has so many options for accessibility, and that they don't have to go to another web page to find those options!
Here's what we do: We have limited ADA seating in our small venue. The seating is removable. Some patrons need the seats removed for wheelchairs, and other patrons, who have ADA type needs, do not need the seats removed. So for our online orders there is automatic messaging set up as a pricing rule that informs the purchaser the seats will be removed for wheelchairs, unless they contact us to say they need the theater seats installed. When the ADA seats are reserved over the phone or in person, we create a CSI saying what needs to happen with the seats. Then we review the reservations for those seats, and if there is not a CSI, we contact the patron as a follow up from the online messaging or to catch it when the box office worker forgets to create the CSI.
We use version 15. Reading through the other responses - I'm excited (and scared) for version 16. Sounds like it's got better options, and we're building a new, larger facility where we'll have more ADA seating so more options for communicating about it with the patrons will be very helpful.