Hello everyone,
Has anyone found a way for a "notes" field to pop up based on seat location?
For example, when a patron purchases an ADA seat online, a popup would generate in TNEW that would ask if they have any notes that they would like to communicate to the box office (not a mandatory field, just an option). Ideally, it would open a CSI if they typed anything in the field. We are pretty sure that is it not possible to do this in TNEW. I would love to hear what other box offices do in regard to this or how they go about recording necessary info from patrons based on seat location!
Thanks everyone!
Hi Jane. It is my understanding that in v16 there is an option for seat specific messaging in TNEW. We just upgraded to v16, and I see the TNEW option in System Tables (now called Reference Tables in v16), but we have yet to implement the functionality. It is my further understanding that the functionality would involve a pop up, letting the online patron know something about the seat they have chosen. It may also offer the ability for the patron to sign (click) off on the message. Again, since we have yet to use the functionality, I cannot comment completely on the accuracy. So in the example of ADA seating, my hope is to have the pop up message say something like "You have chosen a seat designated for accessible seating. Please confirm that you require accessible seats." I do not know if it would create a CSI, but rather show up under constituent Connections (now called Engagement in v16).
Thank you so much for this information, Michael! We have not switched over to V16 yet but it is good to hear about this option.