Hello everyone,
Has anyone found a way for a "notes" field to pop up based on seat location?
For example, when a patron purchases an ADA seat online, a popup would generate in TNEW that would ask if they have any notes that they would like to communicate to the box office (not a mandatory field, just an option). Ideally, it would open a CSI if they typed anything in the field. We are pretty sure that is it not possible to do this in TNEW. I would love to hear what other box offices do in regard to this or how they go about recording necessary info from patrons based on seat location!
Thanks everyone!
Hi Jane,I'd love this functionality if it existed! Here at the Armory, we have the standard wheelchair location and companion functionality but also added a ADA drop down that lists common accessibility needs. The drop down does not provide any further criteria in the best seat functionality, but to create a CSI. We have a daily report of the previous days' CSIs and our box office team follows up with the ticket buyer to ensure the seat that was assigned to them would fulfill their needs. If not we move their seat to a more appriopiate location. Here's a link to our TNEW site. Open to suggestions!
Joe
Thanks so much Joe! This is a great set up. I really like that all of your web patrons get to see that your company has so many options for accessibility, and that they don't have to go to another web page to find those options!