Hello everyone,
Has anyone found a way for a "notes" field to pop up based on seat location?
For example, when a patron purchases an ADA seat online, a popup would generate in TNEW that would ask if they have any notes that they would like to communicate to the box office (not a mandatory field, just an option). Ideally, it would open a CSI if they typed anything in the field. We are pretty sure that is it not possible to do this in TNEW. I would love to hear what other box offices do in regard to this or how they go about recording necessary info from patrons based on seat location!
Thanks everyone!
Here's what we do: We have limited ADA seating in our small venue. The seating is removable. Some patrons need the seats removed for wheelchairs, and other patrons, who have ADA type needs, do not need the seats removed. So for our online orders there is automatic messaging set up as a pricing rule that informs the purchaser the seats will be removed for wheelchairs, unless they contact us to say they need the theater seats installed. When the ADA seats are reserved over the phone or in person, we create a CSI saying what needs to happen with the seats. Then we review the reservations for those seats, and if there is not a CSI, we contact the patron as a follow up from the online messaging or to catch it when the box office worker forgets to create the CSI.
We use version 15. Reading through the other responses - I'm excited (and scared) for version 16. Sounds like it's got better options, and we're building a new, larger facility where we'll have more ADA seating so more options for communicating about it with the patrons will be very helpful.