At Kennedy Center was purchase rental lists for acquisition mailings, so when people contact us and ask to be removed from our mailing list, we don't always have a record for them in Tessitura yet.
How do your orgs handle that kind of opt out?
Do you create a new constituent record for the person and make sure their Contact Permissions/ Contact Point Purposes are correctly set to receive no mail/email?
Or do you have a different system for keeping track of rentals that don't want to be contacted again?
Thanks,
Shelly Binkley
We do create a record for anyone who asks to be removed and set everything to no contact. That way when we send our suppression list to the mail house, they will not get our mailers regardless if they were on an internal list or a list we purchased.
We use Wordfly, which has its own layer of contact permissions, which we rely on in this case.
It is worth remembering, as a customer who unsubscribes through Wordfly will be marked there, and if they re-subscribe through, say, Contact Permissions in TNEW (or even in Wordfly Preferences), that won't remove the unsubscribe flag at the Wordfly level.
Oh, is this for Email, or for Postal Mailings?
I've done it one of two ways for physical mailings. I create a Tessitura record for them and then mark all their Contact Permissions to opt-out. We use TRG to handle our mailing lists, and I will make a manual suppression entry. I prefer to add them in Tessitura so I can add them to a suppression list and even if we trade with another org, I can at least guarantee they will be suppressed from any borrowed lists.
I would follow the same protocol for email. (We don't handle a lot of email acquisition lists though),
Some of both, I think
Unless you want to set up the CRMSubscribeDate functionality. https://support.wordfly.com/hc/en-us/articles/205771906-Unsubscribe-override-CRMSubscribeDate
This of course comes with the Uncle Ben talk ("with great power come great responsibility")
Heath Wilder said:great responsibility
Ugh, no thanks!
I was sure you were bitten by a radioactive database (or did I make a secret identity faux pas again?)
SQL Sense tingling...or maybe that's a migraine.