At Kennedy Center was purchase rental lists for acquisition mailings, so when people contact us and ask to be removed from our mailing list, we don't always have a record for them in Tessitura yet.
How do your orgs handle that kind of opt out?
Do you create a new constituent record for the person and make sure their Contact Permissions/ Contact Point Purposes are correctly set to receive no mail/email?
Or do you have a different system for keeping track of rentals that don't want to be contacted again?
Thanks,
Shelly Binkley
We do create a record for anyone who asks to be removed and set everything to no contact. That way when we send our suppression list to the mail house, they will not get our mailers regardless if they were on an internal list or a list we purchased.