At Kennedy Center was purchase rental lists for acquisition mailings, so when people contact us and ask to be removed from our mailing list, we don't always have a record for them in Tessitura yet.
How do your orgs handle that kind of opt out?
Do you create a new constituent record for the person and make sure their Contact Permissions/ Contact Point Purposes are correctly set to receive no mail/email?
Or do you have a different system for keeping track of rentals that don't want to be contacted again?
Thanks,
Shelly Binkley
We use Wordfly, which has its own layer of contact permissions, which we rely on in this case.
It is worth remembering, as a customer who unsubscribes through Wordfly will be marked there, and if they re-subscribe through, say, Contact Permissions in TNEW (or even in Wordfly Preferences), that won't remove the unsubscribe flag at the Wordfly level.
Oh, is this for Email, or for Postal Mailings?
Some of both, I think
Unless you want to set up the CRMSubscribeDate functionality. https://support.wordfly.com/hc/en-us/articles/205771906-Unsubscribe-override-CRMSubscribeDate
This of course comes with the Uncle Ben talk ("with great power come great responsibility")
Heath Wilder said:great responsibility
Ugh, no thanks!
I was sure you were bitten by a radioactive database (or did I make a secret identity faux pas again?)
SQL Sense tingling...or maybe that's a migraine.