At Kennedy Center was purchase rental lists for acquisition mailings, so when people contact us and ask to be removed from our mailing list, we don't always have a record for them in Tessitura yet.
How do your orgs handle that kind of opt out?
Do you create a new constituent record for the person and make sure their Contact Permissions/ Contact Point Purposes are correctly set to receive no mail/email?
Or do you have a different system for keeping track of rentals that don't want to be contacted again?
Thanks,
Shelly Binkley
I've done it one of two ways for physical mailings. I create a Tessitura record for them and then mark all their Contact Permissions to opt-out. We use TRG to handle our mailing lists, and I will make a manual suppression entry. I prefer to add them in Tessitura so I can add them to a suppression list and even if we trade with another org, I can at least guarantee they will be suppressed from any borrowed lists.
I would follow the same protocol for email. (We don't handle a lot of email acquisition lists though),