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SYOS Seatmap - Is there a way to increase the scale or the zoom level of the seatmap on load?

Patrick Sherlock
$organization

Good morning,

On a TNEWv7 SYOS screen I'm wondering if there is a way to increase the level of the default scale level?

I've had a look around in the syosController object and there's a few properties such as scale at the following location: screenContainer.syosController.seatContainer.viewport.scale that I'm under the impression have an impact?

For example on one seatmap can see the screen container is given a scale value of "0.11974584555229717" which affects an inline css property for .tn-syos-seat-map of transform: scale(value).

Is there any way I can increase this by 125% or 150% to make the seatmap appear larger on initial load?

Thanks

  • $organization

    Usually this will scale to the size of the map, Patrick.  Generally if a SYOS map loads with a lot of dead white space around it (which I'm not sure is what you are seeing here but that is usually why this comes up) it is because there is a bunch of screen text on the map in Tessitura in facility manager.  Even if you turn off the visibility of screen text via TNEW, the text can cause the map to be smaller on load than you'd want.

    Perhaps someone else here can give you the more techincal CSS/javascript answer you are hoping for, but I wanted to chime in from the Tessitura setup side on where this most commonly surfaces as an issue!

  • $organization in reply to Matt Belanger

    Thanks Matt, much appreciated. That is what I'm seeing. And can also confirm that the only method I've seen so far to affect the zoom level of the seatmap, is to toggle the visibility of screen text.

  • $organization

    HI Patrick, 

    At this time, adjusting scale externally (via your own CSS or JS) is not a supported feature of SYOS.

    The values are all dynamic based on the size and shape of the seat map & the size and shape of whatever container SYOS is in (which itself is dependent on the device dimensions). If you were able to adjust those values, it might make a better fit for one user’s situation but make SYOS unusable for others. 

    I recommend submitting an "idea" via the ideas board if this is a feature you'd like to see adjusted or implemented. 

    Given the complexity of SYOS and device scaling / zoom, it would be fragile to implement something on your own, and our support team wouldn't be in a position to help you out with issues you encounter. 

    Thanks, 

    Chris Szalaj

    VP Software Engineering, Tessitura Network