Great Idea?

Give us your ideas! Help us make the most impactful changes as we develop the Tessitura platform. Our ideas board allows you to add a new idea, and to comment and vote on existing ones. However big or small, your ideas can help us to continue building the best solution for you and our entire community. The Tessitura product team will review and investigate your idea to see if it can be incorporated into the platform. Although not every idea can be implemented, we appreciate your partnership in uncovering the most important business needs.

To add a new idea, click the [+ NEW] button. Some questions to ask about your new ideas:

  1. What work are you hoping this idea will help you accomplish?
  2. What outcomes of that work would you like to avoid or ensure?
  3. What outside restrictions or constraints make the work harder?

Feel free to include visuals where appropriate to help illustrate your thinking. Once you’ve posted it, vote for and subscribe to your idea for updates. Then invite other members to show support for your idea by voting or commenting.

Vote for this idea screenshot 

Use the tags and filters below to find, comment and vote on existing ideas. You can also see what the product team is investigating and planning by checking out an idea's status. Ideas can have the following statuses:

  1. New (when first created)

  2. Exists (when the idea is already supported)

  3. Duplicate (when the idea was previously submitted)

  4. Gathering Interest (while awaiting further input)

  5. Not Planned (if the idea will not be implemented)

  6. Future Consideration (of interest but not yet on the roadmap)

  7. Planned (if the idea is added to the roadmap)

  8. Complete (when the idea is scheduled for release)

Click the gear at the right to turn on email notifications for new ideas. Use the filters just below to limit these results to just your submitted or voted ideas, or to ideas in a specific category or status. Or drill through tags to filter the list, and then use your browser’s Find feature (Ctrl+F) to look for specific words within those results. Or, use the Community Search tab, and filter to show only Idea results.

  • Include "add to calendar" links in ticket email messages and TNEW order confirmation page.

    • Planned on
    • Admissions & Ticketing
    • 7 Comments
    Add to calendar links (Gmail, Outlook, and .ics files) would be an easy way for customers to add reminders about upcoming events to the calendar of their choice.
  • Digital delivery of Gift Certificates

    • Gathering Interest on
    • Ecommerce
    • 4 Comments
    Customers can purchase gift certificates on TNEW right now, but there isn't a very good method to actually create and send a digital version of the gift certificate. It would be great that a customer can purchase a gift certificate, select a design for...
  • Improved support for sending Analytics dashboards to non-Tessitura users

    • Gathering Interest on
    • Reporting & Analytics
    • 7 Comments
    While there are some good workarounds in this Pop-Up Skill Builder: Sharing Tessitura Analytics , I'd like to schedule some Analytics dashboards to be sent via email with support for a pdf attachment to people who are not Tessitura users and don't have...
  • Add the ability to request a Print at Home reprint for single tickets

    • Gathering Interest on
    • Admissions & Ticketing
    • 3 Comments
    Currently, when requesting a Print at Home reprint, the entire order is queued to be reprinted. Using the Reprint Minutes field in the Print at Home Configuration settings helps ensure that tickets that should not be reprinted are excluded from the reprint...
  • Ticket Exchanges Online

    • Gathering Interest on
    • Ecommerce
    • 1 Comment
    Allow customer to exchange tickets online without having to call the box office. We would like to allow exchange fees based on number of exchanges and have a cut-off time when tickets can no-longer be exchanged.
  • Hold Notes!

    • Gathering Interest on
    • Admissions & Ticketing
    • 12 Comments
    My Box Office utilizes a lot of holds, and we have a hold code to indicate "This seat is held for a specific person, not just as a house seat. Don't give it to anyone else." BUT, we have no way of knowing who that seat is held for. In the use case where...
  • Ticket Limits

    • Gathering Interest on
    • Ecommerce
    • 5 Comments
    Limit the number of tickets for a specific or a set of specific price types For example, limit the number of tickets at student discount, senior discount, etc. to two while the limit other price types to ten. Consider also limiting tickets sold during...
  • Select Your Own Seat (SYOS) for Packages

    • Gathering Interest on
    • Ecommerce
    • 7 Comments
    Customers should have the ability to select their seats using the SYOS map in the package purchase path just like they have in the single ticket purchase path. Adding "Select Your Own Seat" to subscription packages in TNEW, brings the personalized, self...
  • Support Elevated Events on TNEW

    • Gathering Interest on
    • Ecommerce
    • 6 Comments
    We are hosting a gala event and would like to be able to use Elevated Events to collect RSVPs and take associated contributions through TNEW.
  • Allow hold codes to optionally expire automatically when the end date is reached

    • Gathering Interest on
    • Admissions & Ticketing
    • 0 Comments
    Currently, hold codes are expired manually or by running a utility to find hold codes whose end date has passed and expire them. Having an option to automatically expire hold codes once the end date passes would ensure that hold codes are released immediately...
  • Expand the character limit of performance names

    • Gathering Interest on
    • Admissions & Ticketing
    • 4 Comments
    Currently, performance, production season, production, and title names are limited to 30 characters. Expanding this character limit would make it easier to accommodate event names with long titles.
  • Enable customer to pay balance for existing order online on TNEW

    • Gathering Interest on
    • Ecommerce
    • 9 Comments
    Provide a method for a customer to pay off the balance of an existing order (whether partially paid payment plan order or invoice) online. Ideally, a customer could log in to the account section on TNEW, click on an order with an open balance and have...
  • Add a description or notes field to Lists

    • Gathering Interest on
    • Reporting & Analytics
    • 0 Comments
    Adding a description field to Lists in List Manager would enable additional detail to be captured about any list that gets created.
  • Please have all fields available for lists/output sets with consistent data types, out of the box. Affects TR_QUERY_ELEMENT and all supporting tables.

    • Gathering Interest on
    • Administration & IT
    • 0 Comments
    This has been one of the most time consuming things for our team. We use almost every field and we want to query/output them based on category, description, date, etc. This was functionality we lost when we left Raiser's Edge. All users could create...
  • Send link to customer to pay off order online

    • Planned on
    • Ecommerce
    • 4 Comments
    We would like to be able to send a link to our patrons so that they can pay off an order online at their convenience. Similar to that of the renewal process for packages on TNEW but for single tickets.
  • Provide customers method to see their Ticket/Order History online

    • Gathering Interest on
    • Ecommerce
    • 3 Comments
    Customers often complain that they are unable to view their recent Orders or their Ticket History online on TNEW. This is helpful information for them to refer to so they can see what they attended in the past as well as their seat locations and should...
  • Create a dark mode for the Tessitura web application

    • Gathering Interest on
    • Administration & IT
    • 0 Comments
    A light-on-dark color scheme ("dark mode") is preferred by some users when interacting with web applications. Creating an optional "dark mode" for the Tessitura web application would allow users who prefer this color scheme to interact with the application...
  • Please return archives of TLCC presentations

    • Gathering Interest on
    • Not categorized
    • 8 Comments
    I find it very helpful to look through old presentations when researching a new idea. For example I am looking for ideas about how other orgs do galas using Tessitura.
  • Allow SysAdmins to change List Owners

    • Gathering Interest on
    • Administration & IT
    • 3 Comments
    When staff members own lists that are leveraged for reporting and system processes, it creates issues when those responsibilities are reassigned or the staffer leaves. The ability to change who owns important lists would be immensely helpful in this.
  • Manage RSVPs to Invitations online

    • Gathering Interest on
    • Ecommerce
    • 1 Comment
    Customers should be able to RSVP to events online in the account section and also be able to manage the RSVP to include additional information such as let them RSVP to special activities that are unique to them, board members should be able to RSVP for...
  • Allow customers to share/forward individual mobile tickets

    • Gathering Interest on
    • Ecommerce
    • 0 Comments
    Mobile tickets whether in the account section or via email cannot be easily shared or forwarded to another individual like a friend or family member (or individuals in a group). It would be great to provide a method for individual tickets to be sent to...
  • A pricing rule which prevents the purchase of a price type if another given price type is not also being booked (e.g. prevents purchase of a child without an adult, or vice versa)

    • Gathering Interest on
    • Admissions & Ticketing
    • 2 Comments
    Particularly considering some of our own events which are geared towards under 5s, it would be hugely advantageous to prevent these tickets being purchased without an accompanying adult. At present we have to run reports to check that no solo child tickets...
  • Allow for special seat types on an individual event basis and not on the facility level

    • Gathering Interest on
    • Admissions & Ticketing
    • 4 Comments
    Allow the facility to mark limited view seats on a show by show basis. Also would allow to add ADA seats on a show by show basis, such as if ASL if available for one show, but not another.
  • Multiple merge constituents

    • Gathering Interest on
    • Customer Records
    • 0 Comments
    Allow multiple merging for the same constituent for when there is more than a duplicate
  • Option to send Analytics Dashboards as spreadsheets (Excel, CSV)

    • Gathering Interest on
    • Reporting & Analytics
    • 5 Comments
    Analytics Dashboards converted to PDF for mailing will lose information if the data expands past one page. Individual Pivot widgets can be saved as Excel files, so it seems like it would be a stretch to have the option: it would just put every pivot widget...
  • Analytics Should Honor Dynamic Lists

    • Gathering Interest on
    • Reporting & Analytics
    • 4 Comments
    The fact that Analytics does not regenerate dynamic lists before importing them is frankly a likely cause of major issues for a lot of organizations. I do understand the issue with this: every list flagged as Analytics and Dynamic would have to be regenerated...
  • Allow customers to check the remaining balance of gift certificates online on TNEW

    • Gathering Interest on
    • Ecommerce
    • 1 Comment
    Currently there is no way on TNEW for a customer to check the remaining balance of their gift certificate(s). This information should be readily available to them online without having to contact our support team.
  • Preview TNEW content before it's published

    • Gathering Interest on
    • Ecommerce
    • 3 Comments
    When upgrading to version 7, we loved the ability to preview the v7 configuration and content before we went live with it. We would appreciate a similar ability to preview content and settings that we make in the TNEW Administration Site before publishing...
  • Additional Ticketing Goals in Tessitura in Analytics

    • Gathering Interest on
    • Reporting & Analytics
    • 5 Comments
    We use the existing budget field for tracking against our overall revenue goal for an event, but we have many other goal amounts and counts that we'd like to use against actuals in Analytics. And sometimes we don't need or want to track nor have to set...
  • Allow for more flexibility for configuration of custom forms on TNEW

    • Gathering Interest on
    • Ecommerce
    • 3 Comments
    The event/item detail page currently only supports one custom form and only in the best available path. This is problematic in two ways: if we want to require a form to be completed for an event, we have to disable SYOS which then limits a customer...
  • Create a utility to update Contact Permissions in bulk

    • Gathering Interest on
    • Customer Records
    • 0 Comments
    Adding the ability to update Contact Permissions for a list of constituents at once would improve data entry efficiency when working with outside marketing firms who may not have direct access to Tessitura constituent records.
  • Support Apple Wallet and Google Pay as Payment Methods

    • Planned on
    • Ecommerce
    • 0 Comments
    Streamline the checkout process by supporting mobile wallets such as Apple Wallet and Google Pay.
  • Highlight the row your are working on in Reference Tables (V16)

    • Gathering Interest on
    • Administration & IT
    • 2 Comments
    It isn't easy to identify which row you are working on when editing a row in Reference Tables if the Table has a large number of columns and you have to scroll to the side to see all fields. In V15 the row you clicked on would be highlighted so you could...
  • Support waiting list online on TNEW

    • Gathering Interest on
    • Ecommerce
    • 1 Comment
    When an event is sold out or seating is scattered, allow customer to sign up to be put on a waiting list and get alerted when more seats become available.
  • Offer Guest Checkout based on Product on TNEW

    • Gathering Interest on
    • Ecommerce
    • 2 Comments
    Not all products, such as memberships, should require a user to have an account to purchase while other products, such as a general admission ticket should allow a user to purchase using guest checkout. TNEW should allow guest checkout to be enabled/disabled...
  • Add an Inactive checkbox to User Groups in Security

    • Gathering Interest on
    • Administration & IT
    • 0 Comments
    Currently, a user group can be deleted but not inactivated. If user group dependencies exist, deleting a group can sometimes be difficult. In addition, there are times when it is helpful to temporarily inactive a user group. Allowing a user group to be...
  • V16: Columns in plans/portfolios and contributions should be sortable as they are in V15. This is a loss of functionality that is not replaced by having filters.

    • Gathering Interest on
    • Fundraising
    • 9 Comments
    Our Devo staff use the column sorting function frequently and were dismayed that it does not exist in V16. We want it back
  • Inactivate Facilities

    • Planned on
    • Admissions & Ticketing
    • 0 Comments
    Hello, I see there is a way to delete facilities but not a way I see to inactivate. In a scenario where a facility has been used but is no longer needed, it would be nice to be able to inactivate it so it's not showing up in performance builds.
  • Curve Select Your Own Seat (SYOS) maps to better emulate the layout of the venue on TNEW

    • Gathering Interest on
    • Ecommerce
    • 2 Comments
    The grid layout of the current SYOS map does not provide customers enough contextual information about where there seat is in the actual venue. We would like to be able to configure the SYOS seat map to better reflect the layout of the actual physical...
  • Allow Analytics to be administered by SysAdmin user group

    • Planned on
    • Reporting & Analytics
    • 1 Comment
    To help troubleshoot dashboards emailing to incorrect/unintended recipients, could there be an admin level of permissions for users in the Sys Admin user group? When hosted by Tessitura, there’s no way for licensees to control dashboards owned by users...
  • Add the ability to copy Production Seasons, Productions, and Titles

    • Gathering Interest on
    • Admissions & Ticketing
    • 1 Comment
    Currently, performances can be copied, but the containing production elements cannot. Adding the ability to copy existing Production Seasons, Productions, and Titles would make performance setup more efficient.
  • Provide a streamlined path for customers to RSVP to a free event on TNEW

    • Gathering Interest on
    • Ecommerce
    • 1 Comment
    A customer who wants to reserve a space for a free event should have a streamlined method to do this easily similar to how one-page giving provides a very simple process for placing a simple donation.
  • v16: Keep Keyboard Shortcuts

    • Gathering Interest on
    • Administration & IT
    • 10 Comments
    As early adopters for V16, our team have been dearly missing our friend ESC when using the new web screens in the client. Shortcuts are so helpful when you're doing a high volume of work in the database, so we would love ESC to be reinstated and to put...
  • Allow membership deletion in V16

    • Gathering Interest on
    • Memberships
    • 7 Comments
    Pleas allow for membership deletion in V16. While not for frequent use, there are times when a membership needs to be fully removed from a record because the incorrect record was selected/something went wrong during gift entry. the current method to...
  • Virtual BOCA ticket printing

    • Gathering Interest on
    • Admissions & Ticketing
    • 2 Comments
    Now that more of us are working from home, it's difficult to test print BOCA tickets when you don't have a printer at home. It would be great if there were a way to virtually print a BOCA ticket for testing. I often have to print test tickets to see what...
  • Open application pages from Analytics widgets (e.g. Constituent record from Constituent ID)

    • Gathering Interest on
    • Reporting & Analytics
    • 2 Comments
    When actionable information is surfaced in Tessitura Analytics, I'd like a more direct way of getting from those findings to taking action in other parts of the Tessitura platform. For example, when I find constituents whom I want to assign an attribute...
  • Improved method to offer non-seated general admission tickets

    • Gathering Interest on
    • Ecommerce
    • 4 Comments
    General Admission tickets can only be configured as a performance with seating. We need a much more straightforward, cut and dry way of setting up and selling non-seated general admission tickets without it being configured as a performance.
  • Dropdown for Source No in TR_WEB_SOURCE_NO

    • Gathering Interest on
    • Admissions & Ticketing
    • 4 Comments
    Even though I do it all the time, I often forget to jot down the source numbers before I jump over to TR_WEB_SOURCE_NO to attach my promo codes and text. It would be amazing if you could click the source_no column and it had, in descending order, source...
  • Send credential emails via the REST API instantaneously

    • Planned on
    • Administration & IT
    • 1 Comment
    To maintain system performance, the Tessitura Processing Service (TPS) sends all queued HTML template emails at the same time, based on a regular interval that can be configured (usually every 5 minutes). Sending credential emails immediately, rather...
  • When merging constituent records, choose which contact fields to make active/primary

    • Gathering Interest on
    • Customer Records
    • 0 Comments
    Frequently a constituent has duplicate records because they used a new email or mailing address that didn't match the original one in our database. When we merge the two constituent records, we'd prefer to "keep" the older record for its ID number, which...