I'm trying to create an email template. Regardless of the content of the template, Tessitura is unable to send mail via this template. The error produced says:
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Web.HttpException: The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException (0x8004020F): The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay
Sending a confirmation via other templates still works, but if I rename a copy of a functioning template to the expected filename of the new template, it fails.
Any ideas on what could be causing this?
Thanks,Bryan
It sounds like an issue with SMTP have you double checked the settings?
Thanks for your suggestion. I thought the same thing, but if the SMTP settings were the case, how could all the other templates still function?
Is it always the same email address? Also maybe i can try and run your email to see if i have any isues with the template?
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Bryan,
Error “550 5.7.1 Unable to relay” references an SMTP issue but that seems odd since you’re other templates work correctly. Are you sending the message from an email address that belongs to a different domain than the SMTP server?
Aside from that, I’d check your settings in T_Defaults and T_Format_Info…maybe an XLS stylesheet.
-David
Just checking:Is there an entry for your newly named template in T_FORMAT_INFO with a corresponding object in the Infomaker library?
Thanks, everyone, for your advice. We were able to work around the problem. We just created a second template, identical except for the d_object name and ID, and it works fine. We suspect that the name was too long, though I don't have time to test that theory. It was "SummerSupporterConfirmationEmail". Shortened to "SSConfEmail", it works.