I'm trying to create an email template. Regardless of the content of the template, Tessitura is unable to send mail via this template. The error produced says:
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Web.HttpException: The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException (0x8004020F): The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay
Sending a confirmation via other templates still works, but if I rename a copy of a functioning template to the expected filename of the new template, it fails.
Any ideas on what could be causing this?
Thanks,Bryan
Just checking:Is there an entry for your newly named template in T_FORMAT_INFO with a corresponding object in the Infomaker library?
Thanks, everyone, for your advice. We were able to work around the problem. We just created a second template, identical except for the d_object name and ID, and it works fine. We suspect that the name was too long, though I don't have time to test that theory. It was "SummerSupporterConfirmationEmail". Shortened to "SSConfEmail", it works.