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Redeeming Gift Certificates Online

Sandra Berschauer
$organization

I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

I have ApplyGCAtCheckout set to true.  

  • $organization

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

  • $organization

    That actually could be it.  

     

    Thanks!

     

    Sandra Berschauer
    Tessitura Application Specialist | The Phoenix Symphony | Tel. (602) 452-0441 | Mobile. (623) 910-6447 | Fax. (602) 253-1772
     | www.phoenixsymphony.org

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Christopher Short
    Sent: Tuesday, November 11, 2014 10:40 AM
    To: Sandra Berschauer
    Subject: Re: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

    From: Sandra Berschauer <bounce-sandraberschauer2333@tessituranetwork.com>
    Sent: 11/11/2014 10:14:24 AM

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization

    Is the value of the gift certificate zero? And check the Order Lock timeout in T_DEFAULTS as that is how long it takes a gc to unlock after first use.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sandra Berschauer
    Sent: Tuesday, November 11, 2014 10:21 AM
    To: Gloria Ormsby
    Subject: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    That actually could be it.  

     

    Thanks!

     

    Sandra Berschauer
    Tessitura Application Specialist | The Phoenix Symphony | Tel. (602) 452-0441 | Mobile. (623) 910-6447 | Fax. (602) 253-1772
     | www.phoenixsymphony.org

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Christopher Short
    Sent: Tuesday, November 11, 2014 10:40 AM
    To: Sandra Berschauer
    Subject: Re: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

    From: Sandra Berschauer <bounce-sandraberschauer2333@tessituranetwork.com>
    Sent: 11/11/2014 10:14:24 AM

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization

    Is the value of the gift certificate zero? And check the Order Lock timeout in T_DEFAULTS as that is how long it takes a gc to unlock after first use.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sandra Berschauer
    Sent: Tuesday, November 11, 2014 10:21 AM
    To: Gloria Ormsby
    Subject: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    Is the value of the gift certificate zero? And check the Order Lock timeout in T_DEFAULTS as that is how long it takes a gc to unlock after first use.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sandra Berschauer
    Sent: Tuesday, November 11, 2014 10:21 AM
    To: Gloria Ormsby
    Subject: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    Hi Sandra
    We also had this same issue recently - and it did indeed turn out to be that the Payment Method hadn't been allocated web api permissions - exactly as Short suggested yesterday.

    best wishes
    Alison


    From: Tessitura Web Forum [forums-tessitura-web@tessituranetwork.com] on behalf of Christopher Short [bounce-christophershort8349@tessituranetwork.com]
    Sent: 11 November 2014 17:41
    To: Alison Atkinson
    Subject: Re: [Tessitura Web Forum] Redeeming Gift Certificates Online

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

    From: Sandra Berschauer <bounce-sandraberschauer2333@tessituranetwork.com>
    Sent: 11/11/2014 10:14:24 AM

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
    s    canned by Ignite Email Filtering Service - Ignite's comprehensive cloud based email content security solution. For more information please visit www.ignite.co.uk
  • $organization
    Hi Sandra
    We also had this same issue recently - and it did indeed turn out to be that the Payment Method hadn't been allocated web api permissions - exactly as Short suggested yesterday.

    best wishes
    Alison


    From: Tessitura Web Forum [forums-tessitura-web@tessituranetwork.com] on behalf of Christopher Short [bounce-christophershort8349@tessituranetwork.com]
    Sent: 11 November 2014 17:41
    To: Alison Atkinson
    Subject: Re: [Tessitura Web Forum] Redeeming Gift Certificates Online

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

    From: Sandra Berschauer <bounce-sandraberschauer2333@tessituranetwork.com>
    Sent: 11/11/2014 10:14:24 AM

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
    s    canned by Ignite Email Filtering Service - Ignite's comprehensive cloud based email content security solution. For more information please visit www.ignite.co.uk
  • $organization

    That actually could be it.  

     

    Thanks!

     

    Sandra Berschauer
    Tessitura Application Specialist | The Phoenix Symphony | Tel. (602) 452-0441 | Mobile. (623) 910-6447 | Fax. (602) 253-1772
     | www.phoenixsymphony.org

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Christopher Short
    Sent: Tuesday, November 11, 2014 10:40 AM
    To: Sandra Berschauer
    Subject: Re: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

    From: Sandra Berschauer <bounce-sandraberschauer2333@tessituranetwork.com>
    Sent: 11/11/2014 10:14:24 AM

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization
    Hi Sandra
    We also had this same issue recently - and it did indeed turn out to be that the Payment Method hadn't been allocated web api permissions - exactly as Short suggested yesterday.

    best wishes
    Alison


    From: Tessitura Web Forum [forums-tessitura-web@tessituranetwork.com] on behalf of Christopher Short [bounce-christophershort8349@tessituranetwork.com]
    Sent: 11 November 2014 17:41
    To: Alison Atkinson
    Subject: Re: [Tessitura Web Forum] Redeeming Gift Certificates Online

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

    From: Sandra Berschauer <bounce-sandraberschauer2333@tessituranetwork.com>
    Sent: 11/11/2014 10:14:24 AM

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
    s    canned by Ignite Email Filtering Service - Ignite's comprehensive cloud based email content security solution. For more information please visit www.ignite.co.uk
  • $organization
    Hi Sandra
    We also had this same issue recently - and it did indeed turn out to be that the Payment Method hadn't been allocated web api permissions - exactly as Short suggested yesterday.

    best wishes
    Alison


    From: Tessitura Web Forum [forums-tessitura-web@tessituranetwork.com] on behalf of Christopher Short [bounce-christophershort8349@tessituranetwork.com]
    Sent: 11 November 2014 17:41
    To: Alison Atkinson
    Subject: Re: [Tessitura Web Forum] Redeeming Gift Certificates Online

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

    From: Sandra Berschauer <bounce-sandraberschauer2333@tessituranetwork.com>
    Sent: 11/11/2014 10:14:24 AM

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
    s    canned by Ignite Email Filtering Service - Ignite's comprehensive cloud based email content security solution. For more information please visit www.ignite.co.uk
  • Former Member
    Former Member $organization

    Is the value of the gift certificate zero? And check the Order Lock timeout in T_DEFAULTS as that is how long it takes a gc to unlock after first use.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sandra Berschauer
    Sent: Tuesday, November 11, 2014 10:21 AM
    To: Gloria Ormsby
    Subject: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    Is the value of the gift certificate zero? And check the Order Lock timeout in T_DEFAULTS as that is how long it takes a gc to unlock after first use.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sandra Berschauer
    Sent: Tuesday, November 11, 2014 10:21 AM
    To: Gloria Ormsby
    Subject: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    That actually could be it.  

     

    Thanks!

     

    Sandra Berschauer
    Tessitura Application Specialist | The Phoenix Symphony | Tel. (602) 452-0441 | Mobile. (623) 910-6447 | Fax. (602) 253-1772
     | www.phoenixsymphony.org

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Christopher Short
    Sent: Tuesday, November 11, 2014 10:40 AM
    To: Sandra Berschauer
    Subject: Re: [Tessitura Web Forum] Redeeming Gift Certificates Online

     

    Good morning Sandra,

    Have you checked to make sure that the Web User group has full access to the Payment Method in Security?

    I seem to recall one of our partners having this issue as well, but I've been unable to track down the email chain.  If I happen to come across it I'll see if there's any relevant information that I can share.


    Thanks!
    Short 

    From: Sandra Berschauer <bounce-sandraberschauer2333@tessituranetwork.com>
    Sent: 11/11/2014 10:14:24 AM

    I have enabled the function in my test system and I enter the gift certificate number it finds the gift certificate and even knows the amount but when I click on Apply the gift certificate.   Nothing happens and it still wants a payment.   Any ideas on why that is happening.  

    I have ApplyGCAtCheckout set to true.  




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!