Dup Contiguity 0:0 - Error Help

I’ve found that that error comes up if you have more than one “seat” without a contiguity.   Double check that all “seats” have a contiguity on them and that should clear it up.

Bill Klemm

Associate Director, Audience Services & Ticketing Operations

ROUNDABOUT THEATRE COMPANY

231 West 39th St. | Suite 1200 | New York, NY 10018

Phone: 212.719.9393 ext. 380 | Fax: 212.869.8817

billk@roundabouttheatre.org | roundabouttheatre.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Tuesday, July 23, 2013 1:45 PM
To: Bill Klemm
Subject: [Tessitura Ticketing Forum] Dup Contiguity 0:0 - Error Help

Hi Everyone:

I'm new to Tessitura and I've run into a contiguity error on a GA facility that I can't solve and haven't been able to find a knowledgebase solution (only info on what it is not how to fix it) or anything in the forums.

Does anyone have experience with this particular error "Dup Contiguity 0:0" and the logical steps or procedure I need to follow to find and correct it?

Thanks in advance for any insight!

Michelle Wiesel

Ticket Services Manager

Wallis Annenberg Center for the Performing Arts

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Hi Michelle,

This “error” just means that you have screens in your seat map for which contiguity (the process by which the sequence of seats for best-seating purposes is defined) has not been applied, so several if not all of the seats have no contiguity values. There’s no “fix” other than actually applying contiguity following the instructions in the Knowledgebase. When you’re finished, run the Validate Completeness again to ensure you haven’t missed anything.

Jonathan

Hi Michelle,

You need to add one best seat zone to the best seat map, and then you should see something in the legend.  Then you can apply that zone to all the seats.

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Tuesday, July 23, 2013 5:49 PM
To: Kevin Sheehan
Subject: RE: [Tessitura Ticketing Forum] Dup Contiguity 0:0 - Error Help

Hi Jonathan:

Thank you!!  Being new there are steps I'm still learning to remember!!  

The main challenge is the map is GA. Per the documentation I have checked the "GA Ind" check box

I'm still getting an error on the "Best Seat Map" as follows: 

"Best Seat Group Unassigned"

I understand the error and assume because the "GA Ind" check box is checked, I'm not seeing choices in  the "Best Seat Zones Legend" in order to make a seat assignment.

If this is the case, how do I make an assignment in order to clear the contiguity error? Or, do I let the error stand?  My concern would be what happens online.

Thanks much for your assistance!!!

Michelle

Jonathan Smillie:

Hi Michelle,

This “error” just means that you have screens in your seat map for which contiguity (the process by which the sequence of seats for best-seating purposes is defined) has not been applied, so several if not all of the seats have no contiguity values. There’s no “fix” other than actually applying contiguity following the instructions in the Knowledgebase. When you’re finished, run the Validate Completeness again to ensure you haven’t missed anything.

Jonathan