Dup Contiguity 0:0 - Error Help

Hi Michelle,

You need to add one best seat zone to the best seat map, and then you should see something in the legend.  Then you can apply that zone to all the seats.

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Tuesday, July 23, 2013 5:49 PM
To: Kevin Sheehan
Subject: RE: [Tessitura Ticketing Forum] Dup Contiguity 0:0 - Error Help

Hi Jonathan:

Thank you!!  Being new there are steps I'm still learning to remember!!  

The main challenge is the map is GA. Per the documentation I have checked the "GA Ind" check box

I'm still getting an error on the "Best Seat Map" as follows: 

"Best Seat Group Unassigned"

I understand the error and assume because the "GA Ind" check box is checked, I'm not seeing choices in  the "Best Seat Zones Legend" in order to make a seat assignment.

If this is the case, how do I make an assignment in order to clear the contiguity error? Or, do I let the error stand?  My concern would be what happens online.

Thanks much for your assistance!!!

Michelle

Jonathan Smillie:

Hi Michelle,

This “error” just means that you have screens in your seat map for which contiguity (the process by which the sequence of seats for best-seating purposes is defined) has not been applied, so several if not all of the seats have no contiguity values. There’s no “fix” other than actually applying contiguity following the instructions in the Knowledgebase. When you’re finished, run the Validate Completeness again to ensure you haven’t missed anything.

Jonathan

Hi Michelle,

You need to add one best seat zone to the best seat map, and then you should see something in the legend.  Then you can apply that zone to all the seats.

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Tuesday, July 23, 2013 5:49 PM
To: Kevin Sheehan
Subject: RE: [Tessitura Ticketing Forum] Dup Contiguity 0:0 - Error Help

Hi Jonathan:

Thank you!!  Being new there are steps I'm still learning to remember!!  

The main challenge is the map is GA. Per the documentation I have checked the "GA Ind" check box

I'm still getting an error on the "Best Seat Map" as follows: 

"Best Seat Group Unassigned"

I understand the error and assume because the "GA Ind" check box is checked, I'm not seeing choices in  the "Best Seat Zones Legend" in order to make a seat assignment.

If this is the case, how do I make an assignment in order to clear the contiguity error? Or, do I let the error stand?  My concern would be what happens online.

Thanks much for your assistance!!!

Michelle

Jonathan Smillie:

Hi Michelle,

This “error” just means that you have screens in your seat map for which contiguity (the process by which the sequence of seats for best-seating purposes is defined) has not been applied, so several if not all of the seats have no contiguity values. There’s no “fix” other than actually applying contiguity following the instructions in the Knowledgebase. When you’re finished, run the Validate Completeness again to ensure you haven’t missed anything.

Jonathan