Managing Departmental, Technical & Artistic Holds

Hi Michele,

Thanks for your response – that’s really interesting to hear. I would be interested if you wouldn’t mind putting me in touch as it would be good to know if there was any level of flexibility from what seems to be a partially automated process. I.e. do you have any keeps for the night for customer service issue resolution purposes etc.

Thanks,

Caspian

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: 30 January 2013 01:35
To: Caspian Turner
Subject: Re: [Tessitura Ticketing Forum] Managing Departmental, Technical & Artistic Holds

Hello Caspian & Emma,

We never set up a hold without an expiry and have the Expire Hold Codes utility running daily to manage it. We have one person dedicated to handling hold codes (set up at season build time, adding in season, setting up the utiltity to expire etc.)  She plans all the hold patterns out on theatre maps each year and sets up hold patterns to expire at 28, 21, 14, 7, 2 & 1 day prior to performance time. There are mulitple layers of hold code maps applied to every performance.

I'd be happy to put you in touch with our guru should you wish more info!

Hi Everyone,

We would be very interested to hear about how other organisations manage their holds. By this we mean from creating a performance and blocking out seats for various departments, singers, technical reasons etc. to allocating the seats to the guests and releasing back for general sale if not required.

Do people exclusively use reporting, or do you manage it through excel sheets in addition to this?

At what point do you chase other departments on seating or releasing their holds and how do you record this?

Would be very grateful to hear anyone's experiences with this.

Many thanks,

Caspian & Emma

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Hello All,

I have tried unsuccessfully, many times to get the Hold Code Expiration Utility to work. Any help would be greatly appreciated!

Thanks,

Carol

Carol Ciulla

Box Office Manager

Rockport Music

978-546-7391 X 102

www.rockportmusic.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Wednesday, January 30, 2013 2:32 PM
To: Carol Ciulla
Subject: RE: [Tessitura Ticketing Forum] Managing Departmental, Technical & Artistic Holds

Yes, sorry I should have mentioned that there are a very few that never expire such as House Manager holds and box office holds that are available right up to performance time to deal with last minute issues.

I will send an email to our guru and cc you on it to put you both in touch.

Michele

Hi Carol,

Have you tried checking the ‘Expire all’ box at the bottom of the screen.  That did it for us.

Christine

Christine Yündem

Patron Relations Manager

Milwaukee Repertory Theater

Patty and Jay Baker Theater Complex

108 E. Wells Street

Milwaukee, WI  53202

414-290-5340 

FAX: 414-225-5490

cyundem@milwaukeerep.com

Thanks, Michele,

I will give it a shot!

Carol

Carol Ciulla

Box Office Manager

Rockport Music

978-546-7391 X 102

www.rockportmusic.org

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Thursday, January 31, 2013 10:47 AM
To: Carol Ciulla
Subject: RE: [Tessitura Ticketing Forum] Managing Departmental, Technical & Artistic Holds

Hi Carol,

We tested this utility for a very long time in our test enviro before putting it into live. The key is to making sure you have expiry dates on the hold codes when you apply them to a performance. We have the hold code expiry utility set to run at daily at 4pm.  When it runs, it expires any hold codes that had an end date since the report ran the day before. 

Michele