Managing Departmental, Technical & Artistic Holds

Hi Michele,

Thanks for your response – that’s really interesting to hear. I would be interested if you wouldn’t mind putting me in touch as it would be good to know if there was any level of flexibility from what seems to be a partially automated process. I.e. do you have any keeps for the night for customer service issue resolution purposes etc.

Thanks,

Caspian

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: 30 January 2013 01:35
To: Caspian Turner
Subject: Re: [Tessitura Ticketing Forum] Managing Departmental, Technical & Artistic Holds

Hello Caspian & Emma,

We never set up a hold without an expiry and have the Expire Hold Codes utility running daily to manage it. We have one person dedicated to handling hold codes (set up at season build time, adding in season, setting up the utiltity to expire etc.)  She plans all the hold patterns out on theatre maps each year and sets up hold patterns to expire at 28, 21, 14, 7, 2 & 1 day prior to performance time. There are mulitple layers of hold code maps applied to every performance.

I'd be happy to put you in touch with our guru should you wish more info!

Hi Everyone,

We would be very interested to hear about how other organisations manage their holds. By this we mean from creating a performance and blocking out seats for various departments, singers, technical reasons etc. to allocating the seats to the guests and releasing back for general sale if not required.

Do people exclusively use reporting, or do you manage it through excel sheets in addition to this?

At what point do you chase other departments on seating or releasing their holds and how do you record this?

Would be very grateful to hear anyone's experiences with this.

Many thanks,

Caspian & Emma

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Michele,

Thanks for your response – that’s really interesting to hear. I would be interested if you wouldn’t mind putting me in touch as it would be good to know if there was any level of flexibility from what seems to be a partially automated process. I.e. do you have any keeps for the night for customer service issue resolution purposes etc.

Thanks,

Caspian

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: 30 January 2013 01:35
To: Caspian Turner
Subject: Re: [Tessitura Ticketing Forum] Managing Departmental, Technical & Artistic Holds

Hello Caspian & Emma,

We never set up a hold without an expiry and have the Expire Hold Codes utility running daily to manage it. We have one person dedicated to handling hold codes (set up at season build time, adding in season, setting up the utiltity to expire etc.)  She plans all the hold patterns out on theatre maps each year and sets up hold patterns to expire at 28, 21, 14, 7, 2 & 1 day prior to performance time. There are mulitple layers of hold code maps applied to every performance.

I'd be happy to put you in touch with our guru should you wish more info!

Hi Everyone,

We would be very interested to hear about how other organisations manage their holds. By this we mean from creating a performance and blocking out seats for various departments, singers, technical reasons etc. to allocating the seats to the guests and releasing back for general sale if not required.

Do people exclusively use reporting, or do you manage it through excel sheets in addition to this?

At what point do you chase other departments on seating or releasing their holds and how do you record this?

Would be very grateful to hear anyone's experiences with this.

Many thanks,

Caspian & Emma

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!