Hi Everyone,
We would be very interested to hear about how other organisations manage their holds. By this we mean from creating a performance and blocking out seats for various departments, singers, technical reasons etc. to allocating the seats to the guests and releasing back for general sale if not required.
Do people exclusively use reporting, or do you manage it through excel sheets in addition to this?
At what point do you chase other departments on seating or releasing their holds and how do you record this?
Would be very grateful to hear anyone's experiences with this.
Many thanks,
Caspian & Emma
Hello Caspian & Emma,
We never set up a hold without an expiry and have the Expire Hold Codes utility running daily to manage it. We have one person dedicated to handling hold codes (set up at season build time, adding in season, setting up the utiltity to expire etc.) She plans all the hold patterns out on theatre maps each year and sets up hold patterns to expire at 28, 21, 14, 7, 2 & 1 day prior to performance time. There are mulitple layers of hold code maps applied to every performance.
I'd be happy to put you in touch with our guru should you wish more info!